Face ID Not Working [Fixed. Please see the approved answer for details.]

Forum|Forum|3 years ago
August 17, 2022
646 replies
46995 views

https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?

1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

iOS

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A

Anonymous

Also experiencing these issues. iOS 16.0, iPhone 13 Pro, 1Password 8.9.5. Also had to reset all settings because of Spotlight indexing bug. FaceID for 1Password is especially critical on iOS because I so often have to go to 1Password to copy a password, and paste it into a webpage or App. I now just decide not to do things on my phone that I otherwise could because 1Password has made it too hard.
Just another of my many reasons to say that 1Password 8 was not well thought out and executed by the AgileBits team. This was a huge miss

A

Anonymous

Seems like just reverting to 7 would be the easiest solution.

A

Anonymous

The link above for sending diagnostics in iOS takes me to 1Password 7?

A

Anonymous

@Jack_P_1P whats the deal with the radio silence?

B

Bakj

Agreed, silence is not the answer. Just lookiing back at the first page of comments, it appears that this issue has been known to 1password for (checks notes) over a month?

Given this, an ETA would be most welcome!!!

A

Anonymous

Same issue. Reset all network settings because of a completely unrelated issue (no text message alerts?!?). 1P 8 was working just fine with Face ID before I did the reset and now... UGH. Have downgraded back to 1P 7, which IS working fine but I'd rather have some feedback from 1P.... this is insane. Face ID is working just fine everywhere else. This is clearly a KNOWN "reset all settings" sort of issue... can't we get this resolved???

Submitted my diagnostics, here's my support ticket: #EKK-38222-979

Please get this resolved ASAP and PLEASE respond to your customers!!!

A

Anonymous

Im facing the same problems with FaceID since my upgrade. How do I downgrade to 7?

A

Anonymous

I have the same issue with 1Password 8. It started after Apple made me reset my settings (for a different problem). Since then I have uninstalled and resinstalled 1Password 8 and still have this problem.

Edit: I uninstalled Password 8 again and this time I installed 1Password 7 from "my purchases". This solved the problem for me temporarily. Please do not deprecate support for 1Password 7 on iOS until this problem with 1Password 8 is fixed.

B

Bakj

Why is 1Password not even acknowledging this issue? This reflects very poorly on you guys if this is what you classify as good customer care. You have a product that is not fit for purpose for a material segment of your clientele and as far as we know, you have no plan to remedy. This is absolutely unacceptable behaviour.