Face ID Not Working [Fixed. Please see the approved answer for details.]

Hey @shadowplayer / @achernart / @jason_k:

Thanks for following up. As I mentioned, we're continuing to investigate, and hopefully we should know more soon.

Jack

ref: dev/core/core#15937

I have the same issue… and yes it only happens if I use autofill

Hello @ich,

I'm sorry to hear you are also experiencing this issue with FaceID when using autofill, but appreciate you reporting this to us.

Can provide us with a diagnostics report attached to an email message addressed to support+forum@1password.com? Please do not post these details here.

Could you also provide a link to this thread, https://1password.community/discussion/comment/653209/#Comment_653209 and your forum handle, ich. Once you receive our BitBot reply with the Support ID (example: [ABC-12345-678]), Please let us know that number. Thank you!

@ag_mike_d there you go [#NPX-13148-616]

Thanks, @ich! We'll take a look and pass the details along to the dev team. We'll be in touch with you as soon as possible.

ref: NPX-13148-616

I have this issue too. On iOS 1Password 8 (iOS 15.6.1)

Hi @ImJohnHime / @ImMark:

We're continuing to investigate this. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/132575/face-id-not-working#latest
• Your forum username: ImJohnHime / ImMark

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#15937

I am using Touch ID and it fail 100% of tries, and need Master Password every time. Happens everywhere such as open the app or autofill.

Only happen in my iPhone 7 Plus. My iPad Pro 10.5 has no problem. Both are using iPassword iOS 8.9.1

Sent diagnostic attachment via email, but did not receive the Support ID yet.

@Jack_P_1P Since my post above I had uninstalled 1P8 (thinking I'd just wait for a fix to be available. I have now reinstalled, and now Face ID works repeatably. I cannot reproduce the same issue (FaceID failing and prompting for Master Password each time). If the issue reappears I will post diagostics.

Support ID [#ART-96548-948]