Face ID Not Working [Fixed. Please see the approved answer for details.]

Hi @jinwai:

I located your email to us, and we'll be in touch soon. Thanks!

Jack

ref: ART-96548-948

Face ID with 1password has never worked on my iPhone 12 mini since upgrading. Always needs me to put in my master password. It attempts to do Face ID, I get a brief tick appear as if the OS thinks it was successful, then 1Password seems to disagree, I get a haptic vibration to say it failed and I’m prompted to put in the master.

No problem with Face ID on v8 with iPadOS though.

Deleting and reinstalling the app does nothing. Neither does resetting Face ID in system settings.

Very frustrating…

I'm here with the same issue, trying to fix an unrelated problem I reseted all settings on my iPhone XS (iOS 15.6.1) after that 1Password fails to recognize my face every time and I have to manually enter my password. I reseted FaceID on my phone (every other app works fine), I disabled/enabled FaceID on 1Password, restarted my phone a few times, deleted 1Password and reinstalled again a few times as well but every time I open the app I get the "face id" it scans my face it seems to fail and then shows the message "you need to enter your account password before you can use Face ID".

Before "resetting all settings" FaceID was working fine with 1Password 8 so that may be a way to reproduce the issue.

I also get this with FaceID. Seems to mostly happen when I’m entering a password and need flip back out to the main 1PW app to generate a new password or add extra info. It always ends up with FaceID not working on the main 1PW app as well as the popup sheets (auto fill) when focused on a field.

It’s very irritating as need to enter master password multiple times.

Hi @Boichat / @CaptainJD:

Thanks for letting us know about this. Can you please follow the steps I shared above to share the diagnostics report with us, and mention your username on the Support Community?

Jack

Sent you the details :-)

Hi, I have an iPhone 13 pro Face ID is setup on the phone (works fine unlocking the device) and I also have Face ID enabled in the 1Password app. However when I attempt to unlock 1Password with Face ID it doesn't work - there's no Face ID button and I can only unlock it with my master password. Any suggestions?…

And also The Face ID button is grayed out and I can’t turn it on or off

I'm having the same problem with 1password 7. Face ID is otherwise working fine and it had been in 1Password until just now. Face ID is still turned on in 1Password settings and I haven't changed anything. The only thing I am aware of that might be different is that I installed iOS 15.6.1 last night.

FYI, Not had any BitBot replies (including junk folder).