Face ID Not Working [Fixed. Please see the approved answer for details.]

@afboodai you can restore v7 from App Store, then clicking the ‘person logo’ (top right), and going to your ‘Purchases’ section where you can re-download.

lets see if this gets us some attention. https://twitter.com/CollectiveWe/status/1575875704830693378

So downgrading the v7 is the only solution‽ Might as well try it, I mean, nothing about 1Password 8 has been "good". 7 was fine and did everything I wanted. Perhaps it is time to go back.

Hi folks,

Thanks for following up. This is a high-priority issue we're actively working on resolving. In the meantime, we do have a solution that's worked for other people running into this, but as it requires factory resetting your device and restoring from an iCloud backup, it's definitely something that should be done at your own risk. We're hoping to know more soon on this, so waiting for the fix would be recommended, but if you'd like this sorted out right away here are the steps to follow.

It's important to note that there is the potential for data loss here. As with anything that involves resetting and restoring your device, ensure that you have a full backup of your device before proceeding. I realize this isn't an ideal solution, but it's currently the best option for resolving this issue.

1. In the Settings app, tap your name at the top > iCloud > iCloud Backup. Then turn on "Back Up This iPhone / iPad" if necessary and tap "Back Up Now". Allow the backup to proceed.
2. Use the < back arrow at the top-left corner repeatedly to return to the main Settings list.
3. Tap General > Transfer or Reset iPhone / iPad > Erase All Contents And Settings.
4. Follow the onscreen instructions to make a final backup, sign out of your Apple ID, and erase the device.
5. When the device restarts, choose your language, country/region, and Wi-Fi network, then choose "Restore From iCloud Backup".
6. Sign in with your Apple ID and choose your most recent iCloud backup.

After performing these steps, the other important thing to do is to avoid using any options from the Transfer or Reset iPhone menu in Settings > General. We've found that using Reset All Settings may be linked to this issue.

Jack

Hi folks,

Thanks for following up. This is a high-priority issue we're actively working on resolving. In the meantime, we do have a solution that's worked for other people running into this, but as it requires factory resetting your device and restoring from an iCloud backup, it's definitely something that should be done at your own risk. We're hoping to know more soon on this, so waiting for the fix would be recommended, but if you'd like this sorted out right away here are the steps to follow.

It's important to note that there is the potential for data loss here. As with anything that involves resetting and restoring your device, ensure that you have a full backup of your device before proceeding. I realize this isn't an ideal solution, but it's currently the best option for resolving this issue.

1. In the Settings app, tap your name at the top > iCloud > iCloud Backup. Then turn on "Back Up This iPhone / iPad" if necessary and tap "Back Up Now". Allow the backup to proceed.
2. Use the < back arrow at the top-left corner repeatedly to return to the main Settings list.
3. Tap General > Transfer or Reset iPhone / iPad > Erase All Contents And Settings.
4. Follow the onscreen instructions to make a final backup, sign out of your Apple ID, and erase the device.
5. When the device restarts, choose your language, country/region, and Wi-Fi network, then choose "Restore From iCloud Backup".
6. Sign in with your Apple ID and choose your most recent iCloud backup.

After performing these steps, the other important thing to do is to avoid using any options from the Transfer or Reset iPhone menu in Settings > General. We've found that using Reset All Settings may be linked to this issue.

Jack

Hi @Jack_P_1P

First things first, I couldn’t agree more that the mitigation you provided is not the ideal solution.

Factory reset, a device independently if is a iPhone or iPad, just because of a single app is unacceptable.

The amount of time it takes to restore a iCloud backup can be significant if the user have a lot of apps installed like myself.

I recently downgraded to 1Password 7, and the Face ID is working as is should be.

Seems to me that the problem is not your devices, but in this new version of 1Password or maybe is a undisclosed bug in iOS or iPadOS, because of the variety of devices affected.

@Jack_P_1P
"After performing these steps, the other important thing to do is to avoid using any options from the Transfer or Reset iPhone menu in Settings > General. We've found that using Reset All Settings may be linked to this issue."

as above.. this is also not acceptable. I should be able to reset my device settings anytime I want, without having to worry that an app will then stop working.

For MONTHS 1password has failed to properly acknowledge and explain why the current "stable" app doesn't work with FaceID. You should be considering crediting all your users for the months you have been deficient in acknowledging, explaining and resolving a very BASIC feature you advertise that is not working for MANY users.

Took nearly a month since the first post for 1Password staff to reply.. I'm a little shocked at what is going on at 1password. I've tried support via email as well, they. didn't even know about this issue.. yet here on the community.. it's everywhere. It's acknowledged by 1password staff on reddit.. but only a few weeks ago.. and nothing since then.

No blog post. No support article. No note in the app store. Do you see why we are frustrated @Jack_P_1P ?

I'm now in the same boat as everyone else. My phone got stuck in "Do Not Disturb" mode so I had to reset all settings on my iPhone 14 Pro Max running iOS 16.0.2 and 1Password 8.9.5. After the reset all apps except 1Password 8 were working. I played around endlessly with Turing off & on Face ID for 1Password, I deleted and reinstalled 1Password and reset Face ID twice. None of this helps. Oddly, I see the little green circle in the "Dynamic Island" which confirms that Face ID worked, however 1Password insists on having the master password every time. Sounds like I have the reset-the-phone-and-broke-it syndrome that everyone else is reporting..

I sympathize with what’s being posted here as I had decided to stay with 1P 7 long ago and am not having issues. But I keep seeing posts about resetting the phone as triggering the issue. I am really curious why so many people have reset their phones. I’ve only done a reset network settings on my phone years ago because of some issue with my cell connection at the time, I don’t really remember what it was since it’s been so long. Other than that and having had almost every iphone produced, including my current 14PM, there’s never been a need to do this. Whats going on to cause all these resets?