Face ID Not Working [Fixed. Please see the approved answer for details.]

I have the same issue and I had done a settings reset to resolve other issues.

I had both 7 and 8 installed so I could maintain the Watch app as that seems to have been cast aside.

Both 7 and 8 would not respond to FaceId tried all the simple steps above but nothing worked

I will not restore the device from backup that is just a ridiculous solution to this issue.

The fact that this is taking so long to resolve is just extremely disappointing and another straw on the camels back

I ended up deleting both versions, hard restarting the iPhone and installing version 7 and all is well.

So I then reinstalled version 8 and it still has the problem but version 7 still works.

I will leave 8 installed just to see if it ever gets fixed as if I dump it I’ll never know.

My wife’s phone is now experiencing this issue as well. It’s ridiculous that’s it’s taking this long to get fixed. It’s difficult enough getting her to use a password manager as it is without basic functionality randomly breaking.

Whats going on to cause all these resets?

@pappjo I gave my old phone to my wife when I got my 14 Pro. Thus, I had to do a reset on my old phone in order to give it to her. Her phone now has this bug.

@AMonitorDarkly To give a phone to someone else you’d do an erase all content and settings essentially creating a new phone for the other person to set up and use. Which is what I do when selling or trading my phones, after pulling the sim out so a new owner can transfer their sim from their old device into it to continue their cell service. Which if you think about it is exactly what the 1P folks are saying to do to resolve the issue on your own device followed by restoring from a back up.

So if you did that, which is not a reset, that’s a total wipe, then that would mean that the suggestion from Agilebits to do this does not work. That’s a serious problem, but I don’t know how it’s possible since the phone would be completely cleared of all data.

But I don’t believe others are doing this when they mention “reset”, that’s what has me wondering what’s going on that has them resetting. Even resetting network settings has never caused such an issue when I was advised once by Apple Support to deal with an issue. All that does is delete your WiFi network log ins and makes the phone re-acquire your cell connection if there’s an issue with it. And that never affected the 1Password app. But I don’t use 8, I’m staying with 7.

Wow! I didn’t see that one coming. It’s easier to switch password managers than it is to restore from iCloud and live with the threat that the next time Apple tells me to reset my settings I’m going to hork up 1Password again.

Can’t leave version 8 installed as it pops up when trying to logon to apps etc so in order to continue using Face ID with version 7 , version 8 gets deleted and now I won’t know if it ever gets fixed unless I constantly look for updates in the App Store

I also got the same issue. Here are my experiences so far:
* I can use FaceID normally until I tried "Reset All Settings" on iPhone
* After "Reset All Settings", all other apps still work perfectly fine with FaceID (especially bank apps) except 1Password
* I tried everything, uninstall/reinstall, reset FaceID, restart the phone, but never try to factory reset because why should I reset my whole phone for only one broken app?

Despite the security setting in the iOS app to enable use of TouchID or FaceID to unlock 1Password on my iPhone 12 Pro Max, the app always asks for my password. I haven't updated my iPad to 1Passsord 8 and everything seems to work just fine, so either there's an issue with 1Password 8 or with iOS 16 or both.

Can anyone please advise on how I resolve this issue? Is it a known issue?

1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16
Browser:_ Not Provided

A 1Password staff member provided the most information I have seen on this issue here: https://1password.community/discussion/comment/659092/#Comment_659092

This issue still not fixed till now, even factory restore didn't help. Anyway I got below reply from support team.

Hi Anoop 👋

Thank you for contacting us here at 1Password Support. My name is Jac, and I'd be glad to help you today.

I'm sorry to hear you're experiencing issues unlocking 1Password on your iPhone with Face ID. After looking at the diagnostics report from your device, you are experiencing a known issue currently in 1Password for iOS where the app fails to unlock after successfully prompting for Face ID. Our development team is investigating this bug further and are working on a fix for this bug, so that you'll be once again be able to unlock 1Password with Face ID.

We always recommend keeping 1Password up to date to receive the latest features and bug fixes:

How to keep 1Password up to date
1Password Releases
Whilst our developers work on a fix for this issue, we are able to offer the following workarounds in the meantime:

Continue using 1Password 8 and unlock with your account password each time.

Re-download 1Password 7 which will allow you to unlock the app with Face ID until a fix is available in 1Password 8.

Follow a step-by-step tutorial on resetting your iOS device and restoring from an iCloud backup. We’ve seen this method restore Face ID unlock functionality in 1Password 8, but it can lead to potential data loss. We’d only like to offer these steps if you’re comfortable with the process and understand the risks.

Let me know which workaround you’d like to move forward with that we can help.

Jac Peregrine-Davies
Customer Support @ 1Password
https://support.1password.com/