Face ID Not Working [Fixed. Please see the approved answer for details.]

Same issue on Ipad Pro with iPad OS 15.7. iPhone with iOS 16 works without any issues.

Hi, the iPhone restore from backup did 'fix' my problem with FaceID not working on my iPhone 12 mini. However, it was quite a headache, and hilariously Face ID initially didn't work with a different app after I did this! (though all is finally working now).

You have to open every app, after the reinstall, to make sure all the permissions are granted for that app, to make sure all your widgets etc are working properly. It was quite a faff!

I hope for everyone else's sake you get a proper fix soon - I actually tried out all the competition and nearly switched to Dashlane...

Hi @apl:

I'm sorry to hear you're experiencing issues unlocking 1Password with Face ID on your device. I'd like to ask you to create a diagnostics report from your iOS device to take a closer look at what's happening here:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/134358/face-id-not-working#latest
• Your forum username: apl

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

[#YIG-63637-993]

Why oh why is this still a problem? It was first reported August, and still no progress on fixing it. Last Pass is not having an issue (have to use that for work) and neither is Dashlane experiencing these Face ID bugs - this is only a 1Password problem. Looking into exporting my stuff to Last Pass - 1P8 has been a sucky sucky experience for me, both on the Mac and on iOS.

Hi @api I have found that exporting my 1Password stuff to LastPass works pretty well. LastPass does not have this same FaceID problem that only 1Password has. 1Password has been working on this since August - but made little progress other than telling folks to wipe their entire phone.

Strange issue indeed. I'm commenting now and will add my notes later tonight in terms of experience with this issue.

It’s broken for me too. I had to reset settings. I’ve tried quite a few things to fix it, I’m not sure what else I can do

I'm also having this problem on an iPhone 14 Pro. I also reset my settings for reasons not related to 1Password. Every time I try to log into an app it requires me to enter my 1Password password. I have confirmed that FaceID works correctly elsewhere on the phone, and that the settings to use FaceID are toggled on in Settings and in 1Password's settings. I deleted the app and re-downloaded it from the App Store thinking that might help remove something nasty from 1Password's container, but that hasn't made any difference. I mentioned all this and probably more in a Support email but I'm repeating it here since I haven't received any acknowledgment for the email, and I want to make sure this data point is included in the investigation.

I have exactly the same issue of Settlepass.
I have an iPhone 14 Pro after resetting the settings 1Password has stopped to work with faceid.
My faceid works fine on all the other apps.
I have updated the IOS to the last one available, uninstalled 1Password, restarted the mobile but nothing is changed.
Each time I need to use my master password