Face ID Not Working [Fixed. Please see the approved answer for details.]

Back with my update. So my question is could this be linked to the secret not getting released and destroyed or a new hash getting generated after a reset?

Reason for asking is because after turning off Face ID and Pin, 1password documentation states the secret gets destroyed. Yet after I reinstall the app it magically pulls up a login page without me having to enter my Secret Key.

This behavior is concerning. The app should be asking me to re-enter my full secret again if it is infact a complete cleanup and deletion of the app via way of deleting the app, turning off Face ID and passcode, restarting phone and reinstalling the app.

May not seem related but it kind of is. If appears 1password stops properly communicating with the FaceID subsystem after a reset of settings but fails to re-establish a new ground up connection. Not sure if this is related somehow to a feature for better end user security. Or if this is hard baked into the app. Regardless, for now I guess I’ll go back to 1Password 7 and hope this issue doesn’t exist there. I’ll also be regenerating my secret key and changing password just incase this bug is leaving the data vulnerable.

I’ve been following the posts about this problem and if I’m interpreting this correctly it’s only those who have have reset all settings for some reason that are experiencing Face ID issues. Since that’s rarely necessary that’s not an issue that would deter me from switching to 8 from 1P7. I’ve held off to see what issues might arise but this isn’t one of them.

@pappjo that is correct. 1P8 works great as long as you don’t reset all settings. If you do reset all settings ( @seattlepass @hjogi ), just reinstall 1P7 until they fix this bug. 1P7 is not affected by this bug.

Downgrade to 1Password 7 or migrate to LastPass

I have reinstalled 1P7 and it works fine

Having the same Face ID issue with 1Password 8 in iOS after a Reset All Settings. I still had 1Password 7 installed because it's the only version of 1Password that allows to change the order of fields within a section by dragging & dropping them. Now I'm going to use 7 as my primary password manager in iOS until this issue with 1Password 8 is fixed. Adding my vote to give this issue a higher priority and resolve it as soon as possible. Thanks.

Has the Face ID issues been resolved with todays (12 Oct) release 1PW 8.9.6. ?
Don’t want to upgrade if it’s not yet been fixed.

No it hasn't been fixed in this version. I just updated to new version and still have the problem with intermittent Face ID failure (when it shouldn't fail). Other fixes are good though...like sorting Favorites alphabetically.

Fab. Thanks @shadowplayer. I’m hoping we don’t need to wait so long for another release, but agree the list of fixes looks good.

I can confirm this happened to me as well.

I have tried forcing closing the app, reinstalling, disabling and renabling faceid in the app and in iOS. So far all sorts of those combinations don’t do anything.