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August 17, 2022
Question

Face ID Not Working [Fixed. Please see the approved answer for details.]

  • August 17, 2022
  • 646 replies
  • 46995 views



https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?


1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

646 replies

November 4, 2022

I am having the same issue and even after deleting my app and reinstalling it still doesn’t work. Latest app update did nothing to fix this issue. Will not complete the process to open the app without entering the password. Every other app on my phone works without any issues using face log in.

November 4, 2022

Having the similar issue now.
Autofill fails FaceID check on iPhone 14 Pro Max iOS16.1.
Strang thing is that it is instantly failing.
Normally if you turn the phone away, the system would wait for a face to come "in rang" to check.
Now it's just instability failing/vibrating if I click on a login. Doesn't matter if a face is there or not.

EDIT: This started the last few days out of the blue, maybe after the iOS 16.1 update. I did NOT do any kind of reset settings etc.
Only thing that was changed is the Master password roughly a month ago. But autofill was working fine afterwards.

iPhone 12 Pro Max running iOS 16.1 does not have the problem

November 4, 2022

On the iPhone 12 Pro Max, it is reproducible failing one time like on the 14PM after turning Autofill off and on again in settings.
After the one time fail it's working fine again.
Not so on the 14PM.

It's feels like a tow different APIs from FaceID used, because the failed attempt counter is not getting reset.
After the instant fail when clicking on the login, manually clicking on FaceID button in the "Autofill login popup" works.
But after roughly the five+- website the Mastepassword is needed although there were successful authentications in between.

November 6, 2022

I had to reset my iPhone 14 Pro, and now 1Password 8 will not take my FaceID. The FaceID popup does come up from the dynamic island, followed by a green check-mark in the popup when it gets accepted, then I'm prompted by 1Password to enter my password manually. Every. Single. Time. All my passwords for other apps etc. are very long and complex and stored in 1Password, so this is a showstopper in getting my phone back up and running. I've tried restarting my phone, disabling/enabling FaceID in the app, and deleting and reinstalling the app. Any suggestions before I change my 1Password master password to "123"?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

November 7, 2022

I know this is an old thread but I have the same problem on my 13 Pro. Has there been any progress on this situation? Very frustrating.

November 7, 2022

Same here on my 13 Pro. There’s another thread named “iOS 16 and Face ID” which was started in September. 2 months and nothing?

November 8, 2022

Dave is Face ID working again? It still doesn’t work on my iPhone 13 Pro. I just get the no shake every time, everything else works with Face ID, which indicates it’s properly configured to me.

November 8, 2022

I’ve been having this issue since early august and just checked to see that my post about it has been deleted. @1P_Dave this is insane

November 9, 2022

When I open 1PW on my iPhone, it triggers the FaceID authentication. The FaceID works successfully, shows a checkmark, and then goes away. But then 1PW doesn't unlock. Instead it says, "That didn't work. Check your password or try again." Then I have to type in my master password to get in.


1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iOS 16.1
Browser:_ Not Provided

November 9, 2022

Same issue as everyone — had to reset my phone settings a couple weeks ago and since then faceid on 1password (only) doesn't work.

Is there any movement on this issue? I am currently trying out other options, it's kinda dealbreaker to me that this seems to have lasted months.