Face ID Not Working [Fixed. Please see the approved answer for details.]

The latest update from 1Password did not fix my issue with accessing using facial recognition. It continues to ask me to input my password even though it appears my face was recognised correctly. Very frustrating issue!!!

Hi after a problem with my iPhone led me to have to reset both my iPhone 11 and my iPad 9 gen, both were updated to newest iOS after reset. Then biometrics reset. Neither of them are recognizing the biometrics. I’ve since uninstalled the app, reset both devices again, and reinstalled app both are running v 8 of 1Password. And tried again. I’ve checked all the settings on both devices and biometrics are turned on and set up in every place I know about. I’ve tried glasses on/off on the phone with Face ID, and different fingers on the iPad. I’ve cleaned them, tried different lighting. I’ve no clue what went wrong. Please help? TIA

Phone: iPhone 11 on iOS 16.1 (20B82)
IPad: 9th Gen on iOS 16.1 (20B82)
Both running newest version of 1Password in AppStore as of Nov 2

Is this issue ever going to be fixed? Seems like it should be a VERY HIGH PRIORITY. It has been going on for 3 months now.

Could you at least provide an in-app button to clear the 1Password data from the Secure Enclave so that the Face ID setup can start over cleanly? There's a specific API to delete items from the Secure Enclave.

https://developer.apple.com/documentation/security/1395547-secitemdelete

As I read the update I thought 'finally! Better late than never! "then the bitter disappointment 😬everything as before Face ID does not unlock the app. Nothing, maybe a fix in the autofill but I didn't have time to check better, so for now 1 - I don't know what they fixed as stated in the App Store page of 1password8 by c b the developers (maybe the problem is only mine) 2 - I continue with L using version 7 which differs little ....un dear greetings to all

Because of all this hoopla I decided to install 1PW8 on my phone this morning. I’ve been using 7 on both my phone and iPad with no issues. I’m leaving 7 on my iPad to be able to compare the two. 8 has no Face ID issue either in the main app or the Safari extension. Face ID unlocks both properly. Of course I’ve never and most likely would never do a reset all settings so I don’t expect to run into this issue.

My initial reaction is that I think I prefer the look of 7 but I’ll take some time to decide. In the meantime 7 will remain on my iPad. And other than the emails coming in about new log ins, which are quite annoying, there haven’t been any issues so far. I do hope those stop eventually.

I thought it was just me with this issue. Within Safari extension on IOS it never offers FaceID , only password. But outside of Safari it always offers faceid.

I agree the developer should have fixed these issues by now. I am looking for an alternative now after 6 years with 1password. It is becoming unwieldy and V8 is not an improvement in most of its aspects. Performance is quicker, but functionality getting confusing.

I have upgraded to 1Password 8 for IOS. Recently had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have configured all settings correctly on my iPhone and 1Password is recognising my face and showing a green tick momentarily before returning a response to advise I must first enter a password before setting up my Face ID. I repeat this process over and over and over again. Including disabling Face ID in my phone settings and reenabling and no change. It will not let me log in without entering my password each time. Recent update from 1 Password has not fixed this issue with me accessing my 1Password app on my iPhone. Can you please advise?

Using 8.9.7. Had to reset my face id on my phone and now face id works everywhere but 1password

It always says I need to use my password before I can use face id. Using iOS 16.1