Face ID Not Working [Fixed. Please see the approved answer for details.]

@jackbrannen I'm sorry to hear you've had that experience with 1Password so far. We're always working on improving, and you can reach out to us anytime here in the forums or by email at support@1password.com if something isn't working quite right.

@rigourmicrohydrin, @hoellein, @spinksj I've added you to our list as well, thanks for letting me know.

@FezVrasta thanks for the suggestion, I've passed it along to the team! Our developers are working on a fix that will allow 1Password for iOS to avoid the biometric unlock issue entirely and we plan to include that fix in a future update as soon as we can. We understand how important biometrics are for users and appreciate your continued patience.

Hi @mallory_j_1P, could you please add me to the list as well?
I'm looking forward to this issue being fixed so I can start using 1Password 8 again!
Thanks :)

Same. This is extremely frustrating. How isn’t this fixed yet? This is literally losing people to iCloud Keychain by the day.

Hi all. I am experiencing the same problem and my iPhone is running on iOS 16. Is there meanwhile anything I can do to fix this as it is really annoying to enter the password each time? Best regards, Holger

Same issue here after settings reset 😤😭

@indervoort the easiest thing to do is to delete 1Password 8 and reinstall 1Password 7. It still works properly.

@part121 Yes, this could be an option until a fix is available. Thanks for the hint :-)

Is incredible how there’s a lot of people looking for help and a fix since several months…. I Come here for a solution but now I see there’s anything. Same story here, had to reset some settings on mi iPhone (14 Pro Max) and now FaceID stop working. It is annoying that every time I need to use the app I have to enter the password. my password is more than 20 characters, do you know how annoying that is?

I’ve now installed 1PW 8 on my iPad Pro after an issue with the Safari extension of 1PW 7, it was giving me a message that it could not communicate with the app and would not accept my password. Force quitting Safari would resolve this but after some period of time it would recur. Since installing 8 and deleting 7 there have been no issues with Face ID or the Safari extension. I had installed 8 on my phone last week with no issues either so I felt confident trying it on the ipad. Quite pleased so far.

I did do a settings reset on my iPhone 13 Pro Max, because CarPlay is not working properly. It's not connecting automatically since I got the 13. I am also having the issues with 1Password 8 and FaceID since the reset. So maddening.