Face ID Not Working [Fixed. Please see the approved answer for details.]

One think that seems to work so far: having both v7 and v8 on my iPhone, using v8 for regular (non-Safari) use and enabling the 1PW7 extension in Safari's preferences. Today, oddly, the v8 extension works and the v7 one asked for my password, so YMMV.

Sorry to be terse, but this thread was started in August. I still have this problem as of this morning. So what I seem to be doing is paying a subscription fee for a product that does not function as it should. In what world do people keep paying for a product that doesn't do what it is supposed to do? This is beyond frustrating.

I’m having the same problem. Actually, I’m happy to find others with it, but a little worried that it has been happening since August. I also had to reset my settings to fix another problem, and 1P faceID hasn’t worked since.

just bumping this on 29.11.22 because i can’t do anything else.

this is just sad that subscription is no guarantee whatsoever of high quality service. i don’t really understand what i am monthly paying for anymore.

When using Face ID to login iOS app, I get “that did not work”. Tried disabling and rre a long Face ID, reinstalling the app, neither worked.

Face ID does not open 1Password on my iPhone using 1Password 8 and latest iOS.

I’ve been following this tread for months now and I’ve installed the app updates but I still have to enter my master password every time I’m trying to use the app in safari or just the app itself. This would be bad for a free app, worse for a paid app but unforgivable for the subscription I’ve been paying. When can I expect a solution?

Face ID has not been working for me in over a month and I’m tired of using the long, cumbersome master password to login every time I use the app - which happens to be multiple times a day. Please fix this. As a paying customer, I beg you.

Still broken. How has it seriously taken 4+ months to resolve this issue?

iOS Version: 16.1.1
1Password Version: 8.9.7

My 1pw 8 on my iOS 16.1.1 iPhone 13 is not recognizing my face ID to unlock the app, and it is not giving the 1pw key icon in apps to unlock. I have deleted the 1pw 8 app from my phone, re-scanned my face into the phone, initiated the 1pw extension for safari on my phone and did a hard reboot of the phone. It started when I updated the iPhone to version IOS 16. I have set up the app to accept facial ID and re-scanned my face several times, yet the app gives me an error, "You need to enter your account password before you can use face ID" I know I've set it all up correctly as you can see in the photos attached:

As far as the extension not working in website and app I don't even get the key icon or a suggestion for the login above the keyboard. In those cases where I do get the key icon, it takes me to the app and required a manual login.
Here are some examples of what's not happening:

I'm exhausted of having to enter my password to open 1pw every time I need to use it, which is often.

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: IOS 16.1.1
Browser:_ safari
Referrer: forum-search:https://1password.community/search?Search=1pw%20ios%20not%20recognizing%20my%20face%20id