Face ID Not Working [Fixed. Please see the approved answer for details.]

Using ios16 and 1Password 8 Face ID will not unlock app.

1Password Version: 8
Extension Version: Not Provided
OS Version: iOS 16
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=IOS%2016%20on%20an%20iPad%2C%20can%20not%20unlock%201%20password8%20with%20Face%20ID.

Re: go back to 1p7 - how do we do that? I’d prefer to stop using 8 honestly, I don’t think it’s an improvement form a usability view (I've tried and tried but I find it cumbersome comparatively, and just slow all around to do the things I used to do with a ta0)!- and I still have the faceid bug. But since 8 superseded 7, I don’t see how the recommendation to revert is possible. I don’t see 7 in the App Store or purchase history. I’m not s fan of developers doing major revisions as replacement apps for this reason, especially when it’s subscription based. Perhaps I’m just missing something, wouldn’t be the first time!

I do appreciate bugs happen and that sometimes product revisions are a miss, but I do hope the team are listening to feedback not just on face I'd but the v8 experience. For me it was a step backwards in the ui.

Happy to be patient but would rather revert to 7 until such time as security is no longer possible with it.

@aphonic 1Password 7
https://apps.apple.com/us/app/1password-7-password-manager/id568903335

For me, at least, 1Password7 does not fix the problem. Removing and reinstalling 1Password7 will fix it for a week or so but it will just come back. Over and over. Every time I reinstall 7 the problem goes away but it always comes back. This is on a completely up to date, new this August, iPhone 13. I reinstalled 7 again a week or so again because Face ID has again stopped working. I just now went to log into something on my iPhone and Face ID isn't working in 1Password7. Again. So I came back here to see if there was any news but I guess not. Face ID works in every other app that uses it (including notoriously terrible ones like AT&T's) on my phone but not 1Password.

Please, please, please fix this. I've been a 1Password user since 2007 and I'd rather not leave but having something basic like this not work for four months on something I am paying a (not cheap) subscription for is just not acceptable. It really isn't. How can 1Password not get this?

The Face ID option has disappeared. I can only use my Master Password. As it has been a few years since I used it, I have forgotten it and can no longer get into my account.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: IOS 16.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=I%20am%20no%20longer%20getting%20the%20option%20to%20open%201password%20with%20Face%20ID.

Works amazing on the rest of my apple devices except my iPad Pro iPadOS 16.1.1. Haven’t reset any settings but Face ID will not work, switching back to 7 works.

I can confirm @dgold105 ’s observation that the latest TestFlight version (80909016) appears to fix the problem. I was prompted for my master password once, and since then FaceID works, and pretty quickly at that.

Barring other issues in the RC, I’d consider this one resolved.

Thanks for the update @WaitingForGuacamole. 🤞

Ben

RC1 of 8.9.9 broke the 2-week password input interval. I had to go back to v7 which works well with the Safari extension. Clear difference. Other than a consistent crash when long-pressing some items in 1P7, it's fine.

I confirmed this by reinstalling 1PW7, removing 1PW8 and the Safari extension was fine (once I logged in once, I could go back later to the same sites and login without having to enter my 1PW master password). As soon as I reinstalled v8, i continuously had to reenter my master password for the same sites. Reinstalling 1PW7 again fixed this.

Sorry to see the regression since earlier TestFlight builds of the 1P8 did fix this issue. Hoping the next RC fixes it...

I’m sorry to report, but I had to go back to 1Password 7 as well, the new version drove me nuts, not accepting the Face ID and I got tired typing my very long master password over and over again...do you have enough data or would you need another trace? How can I help?