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August 17, 2022
Question

Face ID Not Working [Fixed. Please see the approved answer for details.]

  • August 17, 2022
  • 646 replies
  • 46995 views



https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?


1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

646 replies

December 4, 2022

Has anybody tried installing the beta, what is it 8.9.9?

December 4, 2022

How do I download iPassword 7? I can't find it on the App list. Arrggghhh!!

hegguardo
December 4, 2022

@Allioaks86 @Ragge75 1Password 7 on the App Store: https://apps.apple.com/gb/app/1password-password-manager/id568903335

December 4, 2022

Thanks. I'm opting for a downgrade.

December 5, 2022

To downgrade to 1pw 7 on your iPhone, first delete 1pw8 and I recommend rebooting your phone. Then open the app store, click on your picture in the upper right-hand corner of the screen; click on Purchased; click on my purchases; search for 1password and reinstall version 7.

December 5, 2022

You don’t need to delete1pw 8. You can use both side by side.

December 5, 2022

So frustrated.
Every time I need to use the app for anything, I have to type in my lengthy password.
The app will then close after I use it for 1 auto fill and I have to start all over again for the next one.

I get an error that says I have to type in my PW to use facial login so I do. And then it doesn’t.

December 5, 2022

Curious, what is the real story here - did the 1password iOS v8 developer leave? Was it written in a different stack than 1password iOS v7?

December 5, 2022

I don’t think the developer left😃 So far 1PW 8 has worked perfectly for me on both my iPad Pro and iPhone. I had hesitated installing it till about a month ago because of the concerns I saw referred to here. There has been no Face ID issue. But I have never reset my settings on any iOS device ever. I don’t know why that would ever be done under any normal circumstances. But that seems to have triggered the issue which seems to be some problem between iOS and 1PW 8. Version 7 was also working properly for me which is why I had not bothered with 8 until recently. I could still revert to it if needed but so far that’s not necessary.

December 5, 2022

My problem started after i reset settings on my iPad. Something I will never do again, as it didn´t solve my problem (not related to 1Pass), but it gave me a whole lot of other issues like no notification in iMessage and more…. So today I was fed up, and restored my iPad (and phone), and now FaceID works in 1Password 8 on both 😁