Face ID Not Working [Fixed. Please see the approved answer for details.]

It is now December. Where is the fix???

THIS POST FROM COMMUNITY MEMBER ‘NPR’ FROM 11.6.22 IS EXACTLY MY ISSUE, AS WELL
I had to reset my iPhone 14 Pro, and now 1Password 8 will not take my FaceID. The FaceID popup does come up from the dynamic island, followed by a green check-mark in the popup when it gets accepted, then I'm prompted by 1Password to enter my password manually. Every. Single. Time. All my passwords for other apps etc. are very long and complex and stored in 1Password, so this is a showstopper in getting my phone back up and running. I've tried restarting my phone, disabling/enabling FaceID in the app, and deleting and reinstalling the app. Any suggestions before I change my 1Password master password to "123"?

THIS HAPPENS IN 1PASSWORD 8 THE IOS APP. I AM RUNNING IOS 16.1.2 ON A BRAND NEW IPHONE 14

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

I’ve been a long time supporter for 1Password, as a teen i used the k’ed version because we were broke, now as an adult i take pride in paying for this wonderfull software. However after resetting my iPhone X after three years of service i found myself in the possession of broken premium software. I think i dont have to explain how such a critical oversight would have been communicated in the open source realm! Good luck with debugging the problem 🤙🏼

Maybe the fine folks at 1P use the Android version and don't realize what a colossal waste of time it is to have to throw in your 1P master password every single time you want to use it. That's the only thing I can think of considering (again) this has been going on since August and there are now 446 replies in this thread. I'm going to guess you've gotten 1 or 2 ;) diagnostic reports by now? Who knows maybe we will get a prorated subscription rate for all of this trouble.

Maybe the developer on 1password SSH-agent moved over the iOS team - they love their incessant prompting over there - unless you have their exact workflow, exact device and exact setup (persistent terminal/tmux in ssh case), it is strange this iOS issue still isn't fixed - I suspect there is a reason but they just aren't sharing it due to shame - developer moved on? took a bet on different stack with less native integration? lost the source code?

I regret migrating from keepass-xc at this stage - it the whole 1passwordX vs 1password who-knows-what-but-we'll-get-there-soon mess the other year..

This has been going on since goddamn July. Now Mac is falling apart too. What’s going on guys??

Face ID fails every time. I go into settings and toggle the Face ID switch on and off, but that does nothing to solve the problem. The system makes me re-enter my password whether the switch is toggled on or off.

Hello, I'm also affected by this issue too. I'm on iOS 16.1.2 with 1Password 8.9.7 on an iPhone 12 Pro Max. Please kindly help...

I have had this issue for months now. Now I'm on IOS 16.2 with no resolution in sight. I've temporarily redownloaded 1Password 7 which works fine. What is odd is there is no issue with my iPad Pro 2018 and 1Password 8 with faceid... none at all and never was. This is ONLY an issue on my iPhone 11. Amazing this discussion has been going on since September and here we are heading toward mid December with zero resolution. With the volume of ppl with this issue you would think a resolution has been found and an update has occurred. By yea faceid fails every time on my iPhone 11 with certain apps (most) it will not work. Some apps do work though with 1Password 8 on my iphone such as my Chase bank app but another financial app such as the UBS app does not and I don't believe anything when using my Chrome or Safari browser works with this version of 1Password.

I finally gave in a redownloaded 1P7. Amazing that you have to downgrade something you are paying good money for because the company behind the product apparently doesn't care about their customers anymore. The last response from a 1P employee was "Thanks for the info" back in November. The lack of transparency is what really gets me. Can a company which used to get 5 stars from me have really turned this bad in such a short amount of time. I guess bigger isn't always better.