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August 17, 2022
Question

Face ID Not Working [Fixed. Please see the approved answer for details.]

  • August 17, 2022
  • 646 replies
  • 46995 views



https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?


1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

646 replies

January 16, 2023

I recently had to reset my iphone xs and since then I havent been able to log in to 1 Password (ver 8) with Face ID.

January 17, 2023

My recommendation is revert to 1pw 7 and wait for an update.

January 17, 2023

fyi
This is how I reverted back to 7. Working so far.
I'm using iPhone 14 Pro iOS 16.2

https://1password.community/discussion/comment/668672/#Comment_668672

January 17, 2023

Hello, the problem is still here, iPhone 14 pro iOS 16.2, now is lot of months, what are you doing to fix this?

January 19, 2023

I've been having an issue with 1Password not unlocking with FaceID ever since I updated to iOS 16.2 on my iPhone 12. 1Password opens, the FaceID window pops up, I get a green check mark, then 1Password shakes and requires my password.

I've tried resetting FaceID, I'm not using any alternate appearances, and I'm not sure what else to do -- but I do know that typing in my master password over and over again is getting really old...


1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iOS 16.2
Browser:_ Not Provided

January 19, 2023

I have a 14 Pro Max and iPad Pro both on 16.2 and have not had this issue. I only have to enter my password on the set schedule, 2 weeks I believe.

January 19, 2023

Any update on this? Really disappointed to see that this issue has been going on since August. I just had to reset my iPhone settings today and am now experiencing this bug on my iPhone 14 Pro Max on iOS 16.2. 1Password 8.9.7

January 19, 2023

@pappjo what version of 1PW are you using?

January 19, 2023

It's getting really ridiculous how this topic is being ignored by support... My subscription is about to expire, Bitwarden is already waiting...

January 19, 2023

I've had the same issue on my iPhone 14 Pro Max with iOS 16.2. I can't find where the setting is to keep me signed in for two weeks. Does anyone know where it is on the iPhone 1Password app version 8?