Face ID Not Working [Fixed. Please see the approved answer for details.]

Just read it as well. I couldn’t help laughing while I was reading it.

@1P_Dave Might want to make sure your product works before you sing the praises of it.

I replied back to him about this and a few others, turned out he is aware of this issue but from what I can see he’s not whole heartedly concerned.

Up until recently I was able to sign in to the app with my face. Since I changed my phone to 14 pro max that feature stopped working. Really annoying that I have to type my password every time I want to use the app

Hi there. Feel free to check out this thread that was started in August of LAST year. It seems our friends here don't have much incentive to fix things now that they have gone subscription.
https://1password.community/discussion/132575/face-id-not-working-this-is-a-known-issue-that-our-developers-are-working-to-fix/p19%5B%5D()

I'm not sure the folks that post here from 1P are "not concerned", but they don't make the calls. They just tout the company line and the community is expected to accept the response (or lackof) that we get.

Dave-1P is concerned, sorry I miss wrote that, what I meant to say is if he thought this was a critical issue we’d have a solution and update. He’s the top guy and can direct work.

To have this on your website when this feature has not been functional in 4 or 5 months?

Signed, Frustrated and angry customer. Had been a happy one since 2007.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

I would not be upset if this just started a few weeks, maybe even a month or so ago. But this thread was begun in August. There is never any information because "they have to keep things close to the vest". I should not have to use a workaround to a critical function that they still advertise on their website.

All while happily collecting our money.

As I mentioned earlier I replied back to Dave-1P Happy New Year email. I got, what I think is a weak reply, in quotes:
“Hi Steven,

Thank you for contacting us here at 1Password Support. My name is Jac, and Dave has passed over your email to me to help you further today.

We're aware of the issues with unlocking 1Password 8 with Face ID or Touch ID and our development team are currently investigating and working towards a fix to be released on the App Store. We hope to have this fix released in a future version of 1Password very soon, and we thank you for your patience with us as the team have been working on this.”

I replied with:
“Jac, thanks for getting back to me.

I know the team is working on this but there is few and far between staff members commenting on the community forum (cf). This is suggestion: post on the forum what you said above, but please be a little more targeted with when you expect the work to be done.

If this is a global issue, which I believe is the case, start a “sticky” post at the top of the forum where you identify the issue as known and provide regular updates. Also send everyone who has posted on the thread a link to the top tier post. I would furthermore wrap all of the similar threads where face, fingerprint and other automated logins produce the same results, 1pw asks for master password multiple times to access the app.”

If you think this type of response from 1PW would help please just comment on this thread.

I wholeheartedly agree that the 1PW team needs to communicate a WHOLE lot better! I’m a longtime user who is becoming increasingly disillusioned by 1PW – be it the main apps, the extensions, missing/misfiring features, the utter nonplussed attitude of the 1PW team regarding transparently addressing issues in a timely manner, etc.