Face ID Not Working [Fixed. Please see the approved answer for details.]

@1P_Dave My question is Dave, when you say a "subset" of users what exactly does that mean? Clearly this thread has the most posts' and views then any in the community. How is it that the folks at 1P determined how many users this affects. Thanks.

@BryanS

Thank you for passing along your observations and I'm sorry that you're also affected by the issue. Our developers have a fix ready and we plan to release it as soon as possible. 🙂

-Dave

I used 1Password with iPad Pro 2022 and iOS 16.3. It worked fine with face-id. Then I had an issue with connecting a headphone to the USB-C connection and it was suggested to me to wipe all settings of the iPad. Then face-id did not work anymore whatever I tried. Thanks to a community member I reinstalled 1Password7 from my purchases and face-ID worked again! I have no explanation for this.

My Face ID is not working on iOS 16.3 (only on iPad Pro [3rd Gen]). Exactly like @sjirkaltena .
This happened right after AppleCare requested that I reset because of an issue with my AppleTV devices (obviously unrelated).
I have tried switching Face ID off and on.
I have tried deleting 1Password, and reinstalling.
I have tried completely signing out and signing in again.
NOTHING. DAY THREE.

My Face ID is not working on iOS 16.3 (only on iPad Pro [3rd Gen]). Exactly like @sjirkaltena .
This happened right after AppleCare requested that I reset because of an issue with my AppleTV devices (obviously unrelated).
I have tried switching Face ID off and on.
I have tried deleting 1Password, and reinstalling.
I have tried completely signing out and signing in again.
NOTHING. DAY THREE.

1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iPadOS 16.3
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=Face%20ID%20not%20working%20on%20iOS%2016.3

I used “iCloud transfer” to set up a new iPad Pro (12.9in, 2022). Afterwards, Face ID for 1PW did not work. Moreover, I also could not turn on or turn off Face ID in 1PW settings as the switch was non-responsive (i.e., “greyed out”). Note that switch was stuck in the “on” position.

I was able to get Face ID working by doing the following:
1) reset iPad;
2) set up an “alternate appearance” for FaceID in iOS settings; once this was done, the switch for FaceID in 1PW settings was working;
3) switched off FaceID in 1PW settings;
4) “quit” (swiped up) 1Password, and then started it back up again; and
5) turned on FaceID in 1PW settings.

After I did this, FaceID worked normally.

Hope this helps.

@1P_Dave wrote

I don’t have an ETA on when the fix will be ready but this is a top priority for the team and the fix will be included in an upcoming update.

If this is really a top priority, how many other priorities do you have that are "top"?
** Create the fix and release a hotfix update!**

. Our developers have a fix ready and we plan to release it as soon as possible.
plan... asap. So again no promises, this can be weeks or months from now.

I have been typing in the password since months now, what kind of compensation can we expect from 1password

Because those bugs are outdated since months now and are still not solved, I switched back to 1P7 that works perfectly.

• 1P8 Face ID option not available in iOS Safari extension.
• In the security section on 1P8 iOS beta, if you choose 'never' for 'Require password' it always goes back to 30 days.

FYI I already contacted support and the answer I got is please wait.
"Our developers are aware of the issue and are currently investigating. As of this writing, I do not have a timeline of when the fix will be available. I sincerely apologize for the inconvenience this bug has caused."

Seriously it is not acceptable. We are facing real functionalities regression since months now.

iPhone 13 Pro Max iOS 16.3
1P8 Beta 8.10.0

Hi folks! Thank you for your feedback here, and for letting us know the impact of this issue for you.

We have some news: there are substantial improvements to FaceID coming, as part of a major update to 1Password - which is arriving soon.

While this update contains a lot of improvements, our developers have been giving extra attention to the iOS experience.

In addition to many improvements to FaceID unlock, the update will also include:

• search within a list of items
• default vault for saving
• PIN unlock
• Better VoiceOver support
• offline indicator for when you don't have network connectivity
• advanced domain / subdomain matching
• ability to turn off auto-submit for Universal Autofill

And quite a bit more. The full details are covered in our latest blog post.

We know that this FaceID issue has been a high-impact one and are looking forward to sharing this update with you. Thank you again for your patience, and there will be more to come soon!

So I'm guessing this means another month or so until this 5+ month horror show is out. Thanks 1P.