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August 17, 2022
Question

Face ID Not Working [Fixed. Please see the approved answer for details.]

  • August 17, 2022
  • 646 replies
  • 46996 views



https://1password.community/discussion/comment/676599/#Comment_676599

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I have upgraded to 1Password 8 for Mac. Yesterday I had to re-set my iPhone settings and since then I cannot use Face ID to open 1Password. I have re-installed the 1Password app, checked to make sure 1Password is approved for using Face ID on my phone. Can you advise?


1Password Version: 1Password for Mac 8.8.0
Extension Version: Not Provided
OS Version: iOS 15.6
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=face%20recognition%20not%20working

646 replies

February 8, 2023

Still no fix? Really?

February 9, 2023

Still no fix. I paid my annual invoice yesterday. I feel like a chump. (I signed up to make this comment and saved my password in apple keychain. Who would have the patience to type in their master password 3 times just to save a new login?)

Cruncher
February 10, 2023

Also here it it is not working for a long time now. I got it to work for 1 day when reinstalling 1PW8 on my iPhone. But I had to set all my settings new again.
I really hope the new version will get released soon as the Beta is still full.

February 10, 2023

Running 1Password v8 on iOS 16.3 on iPhone 12 Pro Max and Face ID still not working. When is this expected to be fixed? I’ve already switched to NordPass but I would prefer 1Password but no Face ID unlock is definitely a deal breaker.


1Password Version: 8.9.7
Extension Version: Not Provided
OS Version: iOS 16.3
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=Face%20ID

February 10, 2023

I use Keeper as default password manager to auto fill 1password 🤣 I might keep Keeper as it’s simply working and simpler

February 11, 2023

I recently performed a Reset All Settings on my iPhone with IOS 16.3.

After the reset, the FaceID do not work with 1Password. Despite logging in with password the first round, subsequent logins with FaceID will always fail. iOS will show that the FaceID has occurred successfully with the Green Tick after recognising me. However, 1Password will give an error and still requires me to sign-in with password.

I have tried to disable and enable FaceID in 1Password Security setting and in IOS Security setting. All do work.

Anyone able to help?

February 12, 2023

Same happened to me after a Reset All Settings on iOS 16.3.1. I have reverted back to 1 Password 7, where FaceID does work.

February 12, 2023

Exact same thing happened to me. Even tried deleting and reinstalling the app as well as completely shutting down and rebooting my iPhone. No go.

February 13, 2023

Same here. Installed 1pasaword on a brand new iPhone 13 (iOS 16) and the face id broke immediately. On my old iPhone 6s (iOS 15), the touch id has no problem, though.

February 13, 2023

Is there an eta on the fix? What kind of compensation can I expect for months of reduced functionality in the app?