Face ID Not Working [Fixed. Please see the approved answer for details.]

Thanks @1P_PeterG for the update. Since it’s been another week, any update on timeline for this release?

Also, I’ve noticed that not only has Face ID been broken by this bug, but AutoFill suggestions in the keyboard on iOS no longer seems to work either. Does this update fix that?

As I’ve posted before I suggest that anyone having this problem should send an email to mailto:support@1password.com

Once done you’ll get a case number, then you can directly reply to the email for updates.

Then down grade to 1PW7 until a solution is available.

Same issue here! please help

I'm beginning to think @1P_Dave doesn't have quite the pull as he used to (or any of the founders for that matter), after taking all that VC money. Guess money doesn't fix everything. They sure found a great way of making it.

Same issue here. Had to reset settings on iPhone because I no longer knew the encrypted iOS backup for Mac. Only way to reset that backup password was to do an iPhone "All Settings" reset, but then that somehow broke 1Password 8's ability to use Face ID. I did restore my iPhone from iCloud and got 1Password 8's Face ID working again, but then it relocked up my encrypted backup on the Mac again with the password I don't know.

So I'm in an endless loop of which thing I want broken. I'm hoping 1Password finds a fix for this. The 1Password app is unusable on the iPhone without Face ID authentication! Like others, I have tried to reset everything.

The Apple App Store allowed me to still download 1Password 7, and now my Face ID works just fine again. I guess until there is a true patch for 1Password 8, I won't be using that version of the app.

Same issue here :( Any ETA for the bug-fix version?

Guys as mentioned in 1P team communication there is NO ETA. Just "soon" whatever it means...

@YourNameHereX - Settings -> Face ID & Passcode -> Select "Other Apps" from the USE FACE ID FOR: section. 1Password is likely the top entry on the Other Apps page. See if that isn't flagged off.

If so, turn it on, to enable Face ID. Now when you open 1Password and log in, you should see Face ID not locked out in settings. I'm pretty confident that this won't fix the issues with Face ID working but 1P not unlocking, but you may need this step for the fix to work for you, when it comes out anyway. (also doesn't hurt to try. ;) Good Luck!

@BryanS I ended up toggling this off and back on and seems to have fixed the Face ID not working within the Safari Extension for me. Thanks!

I’ve been unable to use FaceID for the past 3 months. How can I resolve this?

iOS: 16.2
1Password: 8.9.7