Face ID Not Working [Fixed. Please see the approved answer for details.]

Hoping to get some assistance after updating to iOS 16. Currently when I try to access the 1Password app the Face ID always fails and says I need to enter my password before using face ID. However, no matter how many times I try it continues to give the same error.

What I've attempted:

1. Reset All Phone Settings
2. Reset Face ID
3. Turn off Face ID in the App, reboot App and turn back on
4. Turn off Face ID in the App, delete App, re download and turn back on

Nothing so far has fixed this and it has become very annoying to have to enter the password instead of the convenience of Face ID for every login. Any suggestions on how to resolve this?

1Password Version: 8.9.5
Extension Version: Not Provided
OS Version: iOS 16.0
Browser:_ Not Provided

Hi @Hacktron

I'm sorry to hear you're experiencing this issue unlocking 1Password with Face ID. I'd like to ask you to create a diagnostics report from your iOS device to take a closer look at the issue here:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133622/1password-8-unable-to-use-face-id-on-ios-16#latest
• Your forum username: Hacktron

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Question for clarification: does this only affect safari extensions but on the iPhone it will still work with Face ID due to Apple password auto populations?

I’m concerned about upgrading, and would probably look to export everything to keychains if 1PW is no longer viable with basic websites.??

it fails and requires master password often (not every time, but seemingly at random). what I've done is left 1Password 7 also installed...and I set 1Password 7 to do the auto population in Safari. but every time I see 1Password 8 update...I will switch back to see if the issue is fixed. I thought IOS16 fixed the issue...but it turned out that it's still there after I left 1Password 8 as the default long enough to run into the issue again.

Hi @shadowplayer:

Thanks for following up and letting us know that this is reoccurring on iOS 16. Did you make any changes to the settings of your device after updating to iOS 16?

Let me know.

@CaptainJD:

To clarify, there's two things at play here. First is that recent updates to 1Password 7 and 8 for iOS have removed Face ID and Touch ID unlock due to changes in the user flow and experience. Biometric sign-in across all other devices and browsers other than Safari will remain the same. The issue being discussed here is that in some situations, a successful Touch ID or Face ID unlock does not work with 1Password 8 for iOS when unlocking the main app. We're still investigating the exact cause of this and hope to know more soon.

Jack

Hi, I hadn’t really changed anything after updating to IOS 16…it just didn’t happen right away. I did just try something else…I’ve rest Face ID entirely and set it up again. So far it hasn’t failed, but I’ll report back in a few days if I get it again.

Hi @1p_jac

As @Hacktron said, I reset all settings after upgrading to iOS 16 as usual. But FaceID stops working. I can see a clear error on the support file. Wonder why it takes so long like ~1 month or more to fix this terrible broken function.


[1P:ffi/core-opi-b5x/src/unlock.rs:69] enclave error: EnclaveError(UnprotectingSecret(DecryptWithKeyFailed(-3)))
ERROR 2022-09-12T12:34:01.927 ThreadId(2)
[1P:ffi/core-opi-b5x/src/lib.rs:186] Failed to connect to 1Password App due to error: MissingUnlockInformationInKeychain
WARN 2022-09-12T12:34:01.928 ThreadId(2)
[1P:ffi/core-opi-b5x/src/lib.rs:185] Failed to unlock accounts from OPI via keychain: AppCommunicationFailed


I tried every trick I could come up with, including deleting keychain items using the Keychain Access.app with no luck. Super disappointed.

I have now run into same error after resetting Face ID. It’s a a real bummer. 1Password 7 would always just work.

A good way to reproduce the error is just repeatedly fill the same password field. It will eventually fail.

Any resolution on this.