Face ID Not Working [Fixed. Please see the approved answer for details.]

Same here. I too, would like to know what the fix is or where I may download v7 if I purchased my license via the website NOT the App Store.

I even tried reinstalling the app to no avail.

Same issue here. Just like you said, I reset my settings and now FaceID just won’t work to unlock 1Password, even after reinstalling the app.

Hi @Nileane / @hevak / @mmanning:

This is something we're actively investigating and hope to know more soon.

@mmanning:

1Password 7 is available from the Purchase History in the App Store if you're previously downloaded it using your Apple ID. Let me know if you have any trouble finding it.

Jack

ref: dev/core/core#15937

Hi @Jack_P_1P

Any updates about this issue?

I’m also affected by this when using 1Password 8 with my iPad Pro

Hi @stefanodottori:

Thanks for reaching out. Nothing to share just yet, but we're actively investigating.

Jack

Hi—I just thought I’d share that after updating to IOS 16 on my phone this issue of failed Face ID when it shouldn’t fail seems to have gone away. I’ll report back if I get it again…but after IOS 16 update it seems to work more consistently.

Thank you for this, @shadowplayer!

For anyone else who is experiencing the same problem: we'd love to know if updating to iOS 16 resolves the issue for you. Do let us know! 🙌

Still broken for me after upgrading :(

So unfortunately I now have the issue happening again on IOS 16.