Face on iOS issue runs 4-6 times every time

3 replies
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Hi, when I try to open 1Password on my iPhone, the green Face ID tick mark runs between four and six times every time I open the iOS app, it eventually stops and I can search, etc., but I don’t understand why it runs consecutive Face ID confirmations or what I can do to stop it.

iOS

Pinned Reply By 1P_Dave

Hello @Ben234! 👋

I’m sorry that you’re seeing repeated Face ID animations when unlocking 1Password for iOS. This is a known issue that affects a small number of customers and one that our development team was recently able to reproduce on our end as well.

I don’t have a workaround for the issue at the moment but I’ll update this thread as soon as I have an update to share from our development team or when a fix is available for you to try.

-Dave

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1P_DavePinned

1Password Employee

Hello @Ben234! 👋

I’m sorry that you’re seeing repeated Face ID animations when unlocking 1Password for iOS. This is a known issue that affects a small number of customers and one that our development team was recently able to reproduce on our end as well.

I don’t have a workaround for the issue at the moment but I’ll update this thread as soon as I have an update to share from our development team or when a fix is available for you to try.

-Dave

B

Ben234Author

Thanks for letting me know. Fingers crossed—it would be great to have a fix for this.

1P_Dave

1Password Employee

Thank again for reporting the issue! Hopefully a fix will be available soon.

-Dave

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