FaceID Requires password everytime with iphone, with ios 27.1

Hello ​@jtn1024! 👋

I’m sorry that biometrics aren’t working on your iPhone. It looks like iOS 27.1 is a version of iOS that might be exclusive to iPhone Duo, can you confirm that you’re running into the issue on an iPhone Duo? Or are you running into the issue on a different model of iPhone? Can you also confirm that you’re running into the issue when using Face ID and not Touch ID? 

If you’re not using an iPhone Duo then, as a first step, can you restart your iPhone and then unlock 1Password using your account password one more time. Then, lock and unlock 1Password, are you able to use Face ID? 

If you aren’t then do you see a particular error message when you’re prompted to use your account password to unlock 1Password? 

-Dave

I have the same issue on iOS 27.0.1 with a iPhone 16 pro. 
If this issue occurs, I can close the app and try again until it accepts Face ID again. Very annoying bug. 

I’m experiencing the same issue.

iPhone 16e / iOS 27.0.1 / 1Password for iOS 8.12.42 (81242036)

1. Launch 1Password.

2. The message “You need to enter your account password before you can use Face ID” appears on the screen, and you’re prompted to enter your password.

3. Close 1Password.

4. Launch 1Password again.

5. Sometimes the screen from step 2 appears again, and other times the app unlocks with Face ID.

Note that I’ve also seen a different error message in step 2, but I don’t remember what it said.

# Incidentally, a similar issue occurs when using biometric authentication with the Android version of the 1Password app.

iPhone 14 pro max, iOS 27.0.1 I think I’ve solved it by doing this: go to security. Under the Auto-lock section switch on “Lock when device locks” and Auto-lock on exit = Immediately. Also, of course, You have to have the Unlock using Face ID switched on.

I also am experiencing the occurrence of this same problem, on an iPhone 18 Pro (iOS 27.0.1.), with no changes made to the 1Password settings.

The 1Password iOS app consistently displays the message “You need to enter your account password before you can use Face ID.”  Requiring the repeated entry of the account password is sufficiently burdensome that 1Password has essentially become unusable on iOS.

Perhaps AgileBits can escalate and resolve this issue promptly?

+2 Me and my wife have the same problem 

​@jtn1024, ​@Pleonasm, ​@Ronso, ​@Coltaine, ​@f7u, ​@pMBZYPE_5G 

Our team has recently applied a fix for an issue with feature flags which might have resulted in folks being prompted for their account password to unlock 1Password for iOS. Can you do the following: 

1. Open and unlock 1Password for iOS using your account password. 
2. Tap the icon for your account or collection at the top left and choose Lock. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
3. Are you now able to unlock 1Password using either Face ID or Touch ID? 

If you’re still being prompted unexpectedly for your account password then I'd like to ask you to create and share a 1Password diagnostics report from your iOS device:

Send a diagnostics report (iOS)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

• A link to this thread: https://www.1password.community/1password-at-home-31/faceid-requires-password-everytime-with-iphone-with-ios-27-1-25885
• Your forum username: username

You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Hi, I’ve now tried to unlock many times one after another and it didn’t ask for the password again. 
It seems to be fixed for now. 
 

Thank you