Skip to main content
June 11, 2024
Question

File picker not opening when adding files or exporting items [Known Issue]

  • June 11, 2024
  • 29 replies
  • 2609 views

As already asked in https://1password.community/discussion/126954/exports-on-linux-dont-work, I also struggle to export my passwords at the moment. I tried this with several versions of 1Password:
* 1Password for Linux 8.10.34 (81034039) from Snap Store (latest/beta)
* 1Password for Linux 8.10.34 (81034040) from Snap Store (latest/stable)
* 1Password for Linux 8.10.34 (81034040) from apt repository
* 1Password for Linux 8.10.34 (81034040) from https://downloads.1password.com/linux/debian/amd64/stable/1password-latest.deb

I followed the guide https://support.1password.com/export/, but no matter which file format I choose, I see a very short loading animation on the export button but nothing else happens. Looking at the logs, I see no entries while I perform the export actions.


1Password Version: 1Password for Linux 8.10.34 (81034039)
Extension Version: Not Provided
OS Version: Ubuntu 24.04 LTS
Browser: Not Provided

29 replies

Joshua_ag
1Password Employee
June 28, 2024

@aalexandrov, @payam

Thanks for letting us know of the issue sorry for the inconvenience. Our team has released a fix in the nightly version of 1Password. You can switch to using the nightly version of the 1Password app to resolve the issue.

1steinAuthor
June 30, 2024

Thanks @Joshua_ag with the nightly I was able to use the file picker and finish the export.

Joshua_ag
1Password Employee
July 2, 2024

Thanks so much @1stein for testing it out and letting us know that it worked!

DenalB
July 8, 2024

@Joshua_ag
Hey Joshua, also stumbled about this issue with latest stable release 8.10.34 in Arch Linux / EndeavourOS. Any timeframe when the fix will find Its way into beta / stable releases?

In Windows 11 everything works as expected when trying to add files or icons to entries.

Joshua_ag
1Password Employee
July 8, 2024

Hi @DenalB,

Hopefully in the next week or so we will be in the beta, but I cannot guarantee that as other factors can cause delays, or if an issue is found during testing in the nightly.

July 22, 2024

+1 on the regular version of 1Password on Fedora 40 Wayland KDE

1Password version: 8.10.36

1P_Dave
1Password Employee
July 22, 2024

@Robbans

I'm sorry that you're also unable to attach a file to an item in 1Password. This is a known issue that our development team is currently testing a fix for in the latest beta version of 1Password for Linux:

We’ve fixed an issue where the file selector didn’t open when you tried to add an attachment.

If you'd like to help us test the fix then you can find instructions on how to switch to the beta here: Use 1Password beta releases

Once testing verifies that the fix works without issues, it'll be included in the stable version as soon as possible.

-Dave

ref: dev/core/core#30360

DenalB
July 23, 2024

@1P_Dave
Thanks for mentioning, that the fix found its way into the beta. So I'll switch to the beta release for now. 👍

1P_Dave
1Password Employee
July 23, 2024

@DenalB

Sounds good, let us know if you run into any issues. 🙂

-Dave

jc00ke
August 5, 2024

I'm still seeing what I think this issue is on 1Password for Linux 8.10.38 (81038059) Beta channel. If I quit and restart and get lucky with the initial file drop, I can get the document saved. I'll send a diagnostics export (tar.xz'd from 1.9MB to 50kb!) to support+forum@

support ticker ID: VFM-81337-523