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June 11, 2024
Question

File picker not opening when adding files or exporting items [Known Issue]

  • June 11, 2024
  • 29 replies
  • 2609 views

As already asked in https://1password.community/discussion/126954/exports-on-linux-dont-work, I also struggle to export my passwords at the moment. I tried this with several versions of 1Password:
* 1Password for Linux 8.10.34 (81034039) from Snap Store (latest/beta)
* 1Password for Linux 8.10.34 (81034040) from Snap Store (latest/stable)
* 1Password for Linux 8.10.34 (81034040) from apt repository
* 1Password for Linux 8.10.34 (81034040) from https://downloads.1password.com/linux/debian/amd64/stable/1password-latest.deb

I followed the guide https://support.1password.com/export/, but no matter which file format I choose, I see a very short loading animation on the export button but nothing else happens. Looking at the logs, I see no entries while I perform the export actions.


1Password Version: 1Password for Linux 8.10.34 (81034039)
Extension Version: Not Provided
OS Version: Ubuntu 24.04 LTS
Browser: Not Provided

29 replies

solarizde
August 6, 2024

Experience the same for everything related to the filepicker.
Also on Fedora 40 and 1password 8.10.36 runing from the yum beta repo.

In the past when it occured I was able to fix it by forcing the use of GTK Portal.

export GTK_USE_PORTAL=1

But this does not change anything anymore no matter if 0 or 1.

If I start 1password with log info level I see when the Filepicker is about to open it produce a portal error, which explain why it cant open the picker:


[80396:0806/165053.215373:ERROR:select_file_dialog_linux_portal.cc(760)] Portal returned error: org.freedesktop.DBus.Error.AccessDenied: Portal operation not allowed: Unable to open /proc/80396/root

Known Portals are confirmed working on manual trigger or other apps:

```

qdbus | grep portal

org.freedesktop.portal.Desktop
org.freedesktop.portal.Documents
org.freedesktop.impl.portal.PermissionStore
org.freedesktop.impl.portal.desktop.kwallet
org.freedesktop.impl.portal.desktop.kde
org.freedesktop.impl.portal.desktop.gtk
```

DenalB
August 6, 2024

@1P_Dave
Just installed the update 8.10.38 from 8.10.36 on EndeavourOS from AUR, and it looks like the bug is fixed. I'm able to add icons and documents now.

Thanks! 😊

solarizde
August 7, 2024

Hmm where to get the 8.10.38? In the beta repository it is still at 8.10.36-35.BETA

DenalB
August 7, 2024

I'm on the stable release, and it was released in the AUR.

https://aur.archlinux.org/packages/1password
https://releases.1password.com/linux/8.10/#1password-for-linux-8.10.38

We’ve fixed an issue where the file selector didn’t open when you tried to add an attachment.

1Password Employee
August 8, 2024

Hi everyone,

If you are still experiencing this issue, I'd like to ask you to send an email tosupport+linux@1Password.com.

With your email please include:

We'll look forward to hearing from you.

Franky

August 8, 2024

Hello
I am still having this issue on Linux app version 8.10.38.
I have just emailed support as instructed by FrankyO1P, and received ticket ID DHJ-17279-264

I am happy to run any tests that may help resolve this! Thank you

August 9, 2024

Gem from 1p support was able to get this resolved for me! It turns out a particular kernel variable needed to be enabled on my system, but was disabled (Debian 12, Mate 1.26.0):
kernel.yama.ptrace_scope=1

This can be accomplished with these commands:
echo "kernel.yama.ptrace_scope=1" | sudo tee -a /etc/sysctl.d/99-ptrace-scope.conf
sudo sysctl --system

Thanks Gem and stellar 1p team!

1P_Dave
1Password Employee
August 30, 2024

@etrask

I'm happy that Gem was able to help. 🙂

-Dave

tunix
May 20, 2025

I'm on 1Password for Linux 8.10.76 (81076034) and it's installed as an RPM package. I had the exact same problem and applied the fix mentioned in the thread. Once I applied, I started seeing the filepicker dialog. However when I choose a file to upload to 1Password, nothing happens. And I cannot click on anything inside the 1Password window. I only have to close and reopen the application. This is very annoying. Is this a known thing?

1P_Dave
1Password Employee
May 22, 2025

@tunix 

I'm sorry that the fix mentioned in this thread didn't resolve the issue. I'd like to ask you to create a diagnostics report from your Linux device:

Send a diagnostics report (Linux)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/file-picker-not-opening-when-adding-files-or-exporting-items-known-issue/108328/replies/156418
  • Your forum username: Tunic


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

tunix
May 22, 2025

This got it resolved: https://github.com/ublue-os/bluefin/issues/2563