Skip to main content
Lbreit
September 28, 2026
Question

First Time Opening 1Password Get Pop Up For Windows Hello

  • September 28, 2026
  • 5 replies
  • 9 views

This started a few weeks ago. The first time that I open 1Password everyday, the Windows Hello asks for my Windows password.

 

The system is running Windows 11. 1Password is version 8.12.36 and the Firefox extension is version  8.12.32.3. “Unlock using Windows Hello’ is not checked as well as the 2 boxes for “Windows Hello”.

5 replies

1P_Gem
1Password Employee
1P_Gem
1Password Employee
September 29, 2026

Hi ​@Lbreit, thanks for posting!

I’m sorry to hear that 1Password is prompting you for Windows Hello each day, even though the relevant settings are disabled.

So our support team can investigate this further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to: support@1password.com 

With your email please include:

You’ll receive a Support ID number. Please post that number here. Thanks!

LbreitAuthor
September 29, 2026

The support ticket ID is 806951

1P_Gem
1Password Employee
1P_Gem
1Password Employee
September 30, 2026

Hi ​@Lbreit, thanks for letting me know! I can confirm that we’ve received your ticket, and one of my colleagues will look into this and reply via email as soon as possible.

LbreitAuthor
October 3, 2026

I received an email on 10/2/26 at 2:42 AM CDST stating that someone replied to this problem. However, I don’t see any new information.

1P_Gem
1Password Employee
1P_Gem
1Password Employee
October 5, 2026

Hi ​@Lbreit, thanks for letting me know. I’m not sure what happened there as I’m not seeing anything from our end that matches that timestamp. However, a response was just sent, so keep an eye on your inbox, and be sure to keep the conversation to email to avoid getting any wires crossed.

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada