First Time Opening 1Password Get Pop Up For Windows Hello

Question

This started a few weeks ago. The first time that I open 1Password everyday, the Windows Hello asks for my Windows password.

The system is running Windows 11. 1Password is version 8.12.36 and the Firefox extension is version 8.12.32.3. “Unlock using Windows Hello’ is not checked as well as the 2 boxes for “Windows Hello”.

1P_Gem · Answer

Hi ​@Lbreit, thanks for posting!I’m sorry to hear that 1Password is prompting you for Windows Hello each day, even though the relevant settings are disabled.So our support team can investigate this further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:Send a diagnostics report (Windows)Attach the diagnostics to an email message addressed to:support@1password.comWith your email please include:A link to this thread: https://www.1password.community/1password-at-home-31/first-time-opening-1password-get-pop-up-for-windows-hello-25700Your forum username: LbreitYou’ll receive a Support ID number.Please post that number here.Thanks!

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