Question

[fortinet.com] One-time password not filled

Forum|Forum|1 year ago
February 13, 2025
4 replies
298 views

Hi,

From time to time, my 2FA token is not filled in automatically. For example, on the support.fortinet.com website, my token is not always filled in automatically when I log in. Is there something I can do to ensure it fills in automatically?

Is it a way to find the cause of that issue ?

Thanks in advance.

Sebastien

kevin_li

1Password Employee

Hi @boubou,

Since I cannot test on the fortinet.com website personally, I'd like to ask you to grab a page structure of the website, here are the steps:

Navigate to the site and place your cursor in the one-time password field.
Right-click(ctrl + click) in the input field to bring up the page context menu, and choose "1Password - Password Manager".
Click "Help" and choose "Collect Page Structure".
1Password will save a .json file to your "Downloads" folder.

Then, can you email the page structure to us at:

support@1Password.com

With your email, let's include:

A link to this thread:
Your Community username:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

-Kevin

D

Doctair

@kevin_li was this corrected? I have the exact same issue with Fortinet Sites and the OTP I saved in 1password. THinks the field is a VISA card.!?

1P_Dave

1Password Employee

Thanks for reaching out. The team is aware of a known issue where 1Password will incorrectly suggest a credit card for a 2FA field on both forticloud.com and fortinet.com. The issue is still open in our developer's backlog to be resolved in the future.

For the time being, you can copy and paste or drag and drop your one-time password from the 1Password pop-up in your browser. I'm sorry for the inconvenience.

-Dave

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