Forum Discussion

boubou's avatar
boubou
New Contributor
7 months ago

[fortinet.com] One-time password not filled

Hi, From time to time, my 2FA token is not filled in automatically. For example, on the support.fortinet.com website, my token is not always filled in automatically when I log in. Is there somethin...
browser extension
windows
Doctair's avatar
Doctair
New Contributor
4 months ago

kevin_li​ was this corrected?  I have the exact same issue with Fortinet Sites and the OTP I saved in 1password. THinks the field is a VISA card.!?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Thanks for reaching out. The team is aware of a known issue where 1Password will incorrectly suggest a credit card for a 2FA field on both forticloud.com and fortinet.com. The issue is still open in our developer's backlog to be resolved in the future. 

For the time being, you can copy and paste or drag and drop your one-time password from the 1Password pop-up in your browser. I'm sorry for the inconvenience.

-Dave

#19645
#36711

  • Doctair's avatar
    Doctair
    New Contributor
    4 months ago

    I have to copy paste as the pop up doesn't really work when It keeps thinking it's a VISA card.

    If I can ask to escalate or tell your internal review teams to put a bump on this.

    FortiGate is a big player now in the UTM market and I'm seeing a lot of deployments. This should be pushed up a bit so you show a better compatibly with other security vendors. Especially when 1Password themselves want to be player in the MSP space..

    thanks your reply.

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 months ago

      Thanks again for reporting the issue, I've passed along your report and comments to the team. 

      -Dave