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B
boubou
February 13, 2025
Question

[fortinet.com] One-time password not filled

  • February 13, 2025
  • 10 replies
  • 300 views

Hi,

From time to time, my 2FA token is not filled in automatically. For example, on the support.fortinet.com website, my token is not always filled in automatically when I log in. Is there something I can do to ensure it fills in automatically?

Is it a way to find the cause of that issue ?

Thanks in advance.

Sebastien

10 replies

kevin_li
1Password Employee
kevin_li
1Password Employee
February 13, 2025

Hi @boubou,

Since I cannot test on the fortinet.com website personally, I'd like to ask you to grab a page structure of the website, here are the steps:

  1. Navigate to the site and place your cursor in the one-time password field.
  2. Right-click(ctrl + click) in the input field to bring up the page context menu, and choose "1Password - Password Manager".
  3. Click "Help" and choose "Collect Page Structure".
  4. 1Password will save a .json file to your "Downloads" folder.

Then, can you email the page structure to us at:

support@1Password.com 

With your email, let's include:

  • A link to this thread:
  • Your Community username: 

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

-Kevin

D
Doctair
June 12, 2025

@kevin_li was this corrected?  I have the exact same issue with Fortinet Sites and the OTP I saved in 1password. THinks the field is a VISA card.!?

1P_Dave
1Password Employee
1P_Dave
1Password Employee
June 17, 2025

Thanks again for reporting the issue, I've passed along your report and comments to the team. 

-Dave

B
boubouAuthor
February 13, 2025

Thanks for your reply.

Your support ticket ID is BVH-69493-714.

Please let me know if you need anything else.

kevin_li
1Password Employee
kevin_li
1Password Employee
February 13, 2025

Hi @boubou,

I have located your email ticket. Let's move the conversation over there to avoid duplicated efforts. 

Thanks. 

-Kevin 

D
Doctair
June 12, 2025

How was this resolved?

 

I have the same Issue with Fortinet.

 

Everytime I try and login it thinks the OTP field is a VISA card!

I have opened a new ticket.  

1P_Dave
1Password Employee
1P_Dave
1Password Employee
June 12, 2025

Hello! I've replied to you here.

-Dave

B
boubouAuthor
June 12, 2025

Just follow instructions that Keven wrote.

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