getting message: "some changes could not be synced with other devices:?

Hi folks,

Thanks for all of your messages and sorry for the troubles you've experienced with offline items. I'm happy to hear this was resolved.

My colleague Grey has recently posted a guide to help. If others have encountered this issue or are still encountering issues, please take a look: What to do if you see a message about offline items — 1Password Community

Thanks @ag_mike_d

The disconnect here for many, and I think not covered by that post - is that most of the "offline changes" we see "were" actually synced correctly.

I saw this on multiple devices - the "offline" changes were straight copies of already existing changes.

That's really the confusion I think. Why is it telling me a change that is exactly the same as what's in the cloud, never synced? By virtue of it being in the cloud and accessible from other devices - it "did" sync I believe.

Hey @K2342,

This is mostly the case when 1Password is seeing older items that have been deleted from the cloud and therefore could not sync because it can't find that item, but a same/similar item with a different UUID still exists and is syncing as expected.

There are a few different errors we're seeing depending on the status of the offline items in question. As general rule, if you can confirm those offline items already exist on 1Password.com or you no longer need them, signing out and back in to your 1Password on your device, will help to clear the items.

Should you still need any of the items, or would like us to take a closer look at things you can email us at support@1password.com with your diagnostics report so we can provide next steps. Thanks!

Thanks @ag_mike_d . I would recommend the support docs be updated to cover that scenario - as I suspect that's one of the main confusion drivers here. Most would realize if a change never did sync - what most people are confused about are changes they though/can see did sync, but then are getting errors saying otherwise.

Same problem on Android

Ticket : [#ELS-89992-566]

After all the testing, the following solution works for me: Delete the "Recently Deleted" category and then reinstall. I use advanced uninstall, with registry cleanup. The problem is solved for me.

I'm seeing the same message. Just reported this issue.

Waiting for Ticket Number to be created.

Regards,

Michael

Same error.
Ticket Number: #UKN-23141-418

Michael

Thanks for the additional feedback here, @K2342.

Unfortunately, these errors can vary and we've seen customers with multiple offline items that are related to a few different status issues/errors. We can help determine the best course of action through review of a diagnostics report.

If you have any other questions, just let us know and we'd be happy to help investigate further.

Sent an email as suggested by ag_mike_d. Ticket number [#NVY-31131-636]