Helium browser extension not connecting to Mac 1Password app

Question

I’m using Helium (Version 0.17.1.1 (Official Build, Chromium 153.0.8010.47) (arm64)) on Mac OS 27 Golden Gate. I have 1Password for Mac 8.12.36 (81236040, on PRODUCTION channel) and the browser extension “8.12.37.1” (81237001, on STABLE channel).

I have to enter my 1Password account password to unlock the browser extension constantly even though the 1Password desktop app is unlocked. I checked the 1Password browser extension’s General > “Integrate this extension with the 1Password desktop app” and it is set to true/on. I have toggled it off, quit the browser fully and quit 1Password desktop app fully, and then restarted 1Password desktop app and then the browser, re-enabled the “Integrate this extension...” toggle but it still shows the connection problem.

I have also verified the Helium is selected in the 1Password desktop app Settings > Browser > “Connect to additional browsers” section. I even removed it, quit 1Password, quit Helium, relaunched 1Password, added Helium to that setting, opened Helium, re-enabled the “Integrate this extension...” option.

I also verified the menu bar option for 1Password is enabled in System Settings.

Everything seems up to date and I think the config is correct. Any ideas?

1P_Dave · Answer

Hello ​@dotcom! 👋I’m sorry that 1Password isn’t connecting to Helium browser. It sounds like something is going wrong with the connection between the 1Password desktop app and 1Password in the browser. Can you try these steps:Open and unlock the 1Password for Mac desktop app.Select your account or collection at the top of the sidebar, then select Settings.Select Browser in the sidebar.Remove Helium.Then, restart your Mac. Once your Mac is ready, add Helium back to the 1Password app and check to see if things are working now. If you still see the issue I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:Send a diagnostics report (browser extension)Attach the diagnostics to an email message addressed to support@1password.comWith your email please include:- A link to this thread:https://www.1password.community/1password-at-home-31/helium-browser-extension-not-connecting-to-mac-1password-app-25594- Your forum username: dotcomYou should receive an automated reply with a Support ID number.Please post that number here.Thanks very much!-Dave

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