How do I reset ignored alerts?

Hi @TimBUK:

You should be able to go to the Watchtower view, and choose Show Ignored Alerts at the bottom, and then click the Restore Alert button in an item's banner. Let me know how you get on with that!

Jack

Hi @Jack_P_1P

I don't see Restore Alert anywhere.. Would love to share screenshot but not really comfortable doing so

Hi @TimBUK:

You can access the list of ignored alerts in a few ways:
* Scroll down in the Watchtower dashboard and choose "Show Ignored Alerts"
* Select another item type visible in Watchtower, then choose "Ignored Alerts" from the category dropdown.

After clicking an item, you should see the Watchtower banner, and can choose "Restore Alert" from there:

Jack

Problem may be that I have implemented 2FA without restoring the Alert first? The 6 alerts in question all relate to 2FA that I was using Google Authenticator with, I've now switched to 1Password but the Alert is still ignored.

@TimBUK

I gave a 2FA ignored alert a test and it seems to function properly. Please confirm if you have taken these steps. to restore the alert. The following example uses the password warning restore.

If you added 1Password as the authenticator the alert should have been removed from the ignored section. It might be best to get you over to my colleagues in email support where we can try to gather more details and possibly file a bug report if you've encountered one. Please email us using support@1password.com. Be sure to use the email address tied to the account in question.

Yep - that is what I am doing, but I think because I have fixed the WatchTower alert, I don't get the option to restore

@TimBUK

I was unable to replicate this on the production build or the latest nightly. Let's get you over to my colleagues in email support who can gather more details from you. My apologies for the trouble.

I'd also suggest sending a Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: TimBUK

• A link to this thread: https://1password.community/discussion/129823/how-do-i-reset-ignored-alerts#latest

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@TimBUK

I was just able to replicate this and it looks as if you are correct the banner dismissal is the key. I'll get an issue filed. You can skip the steps above about the diagnostic.

Thanks @1P_Tommy - appreciate the support.

Glad to be of assistance.