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May 13, 2022
Question

How do I reset ignored alerts?

  • May 13, 2022
  • 30 replies
  • 1890 views

I set some Watchtower alerts to be ignored, I've fixed the problem with them - but they are still showing as ignored alerts..


1Password Version: 80700098
Extension Version: Not Provided
OS Version: MacOS 12.3.1
Referrer: forum-search:https://1password.community/search?Search=How%20do%20I%20reset%20ignored%20alerts%3F

30 replies

August 10, 2023

Hello. Still not fixed? I have the same error.
No Banner is shown.
Latest Version is installed.

1P_Dave
1Password Employee
August 10, 2023

@Dax1

Just to confirm, are you running into the same issue as others in this thread where you can't restore ignored Watchtower alerts in some circumstances? If you are then the issue remains open on our end and I can add you to the affected users list.

As a workaround, can you try duplicating the item and then deleting the original? That should remove the alert. 🙂

-Dave

August 10, 2023

I think it was my fault. I have deactived the 2fa check option in the settings.. Sorry.

1P_Dave
1Password Employee
August 10, 2023

@Dax1

I'm glad that you were able to find a solution to the issue that you ran into. 🙂

-Dave

January 22, 2024

Hate to bump this, but I'm also now experiencing this.

Can't un-ignore an alert that's been fixed already, as there's no banner.

Duplicating and deleting the original entry works as a workaround!

1P_Dave
1Password Employee
January 22, 2024

@Haulien

I'm sorry that you also ran into the same issue, I've added your report to the internal work item that our developers have open. For the moment, using the workaround that you mentioned, will help you dismiss the ignored alerts.

-Dave

January 31, 2024

Totally have the same issue but in the windows/IOS apps

1P_Tommy
1Password Employee
January 31, 2024

@simonfa

Does the workaround above work for you?

Duplicating and deleting the original entry works as a workaround!

ref: dev/core/core#15433

February 2, 2024

I did, but it's annoying having to jump through hoops after realizing that watchtower is giving false information.

1P_Tommy
1Password Employee
February 2, 2024

Oh, I agree. It's an issue and one that's on the teams radar. I originally opened the issue, so I'm 100% right there with you. I hope this is something the team can improve on. I apologize for the trouble.