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September 15, 2023
Question

How to see passkey sites in WatchTower?

  • September 15, 2023
  • 37 replies
  • 1643 views

I see that passkeys are now in the production release as of the browser version 2.15 as announced (https://releases.1password.com/b5x/stable/#whats-new). The announcement indicates that we can "start by finding a site that supports passkeys. You can do this by browsing our passkey directory, or by opening Watchtower in 1Password, which now flags all of your existing logins that could be updated with a passkey."

I have the Windows production release of 1password 8.10.15 (current as of today) and the Watchtower does not mention Passkeys. I signed into the web at my.1password.com and my Watchtower also does not mention passkeys. Is there a trick or setting that I am missing?

How do I see passkey supported sites in the Watchtower?


1Password Version: 8.10.15
Extension Version: 2.15.0
OS Version: Windows 11
Browser: Chrome

37 replies

AliH1P
1Password Employee
September 18, 2023

Thanks for the update @1PassForMe. I'm glad to hear you're now seeing the Passkeys section in Watchtower.

@CJStylesOrg I'm sorry to hear that you're still experiencing this issue. Could you let me know whether you see anything in your ignored alerts now (after the update)? If not, we could proceed with a database reset as that seems to have worked for @1PassForMe.

Ali

September 18, 2023

@AliH1P hey i've fixed it, after powering off my laptop and leaving it alone for a bit and powering it on again, it was fixed and i am now able to see the passkeys in watchtower. this also includes the banners within the item indicating that passkeys are available.

AliH1P
1Password Employee
September 18, 2023

Awesome @CJStylesOrg, happy to hear that everything is working now!

Ali

September 18, 2023

Also fixed for me @AliH1P. Well, seeing that section in watchtower is, still unable to get passkeys working to log into a site and always prompted for whatever my previous login method was. Is there a way to give priority to the passkeys login instead of 3rd party login?

AliH1P
1Password Employee
September 19, 2023

Thanks for the update @Ind3X, glad to hear the issue is fixed for you as well.

still unable to get passkeys working to log into a site and always prompted for whatever my previous login method was. Is there a way to give priority to the passkeys login instead of 3rd party login?

Is this occurring on a specific website? If so, could you share the URL so I could take a look? Some websites will have a "Sign in with a Passkey" button or you may need to select a different login method. This will vary based on the website that you're on.

It's also important to note that 1Password will continue to offer to fill a password even after creating a passkey for a given website (if you still have an item with a password saved for that site). If you prefer to not see password suggestions for items where you've saved a passkey, I would recommend saving the passkey as a new item and archiving the original login item.

For further context, when saving a passkey for an existing item, 1Password in your browser will offer the following options :

  • "New item", a new login will be created in 1Password for the passkey
  • "Update existing", a passkey field will be added to the existing Login item.

Either selection will not remove the original password field so you'll continue seeing your account password being offered. Archiving the login item will prevent 1Password in your browser from suggesting the original login item.

Let me know if this helps.

Ali

September 19, 2023

Yay! I have upgraded and now have a new section called "Passkeys available".

Now the product matches the documentation, Thank you!

AliH1P
1Password Employee
September 19, 2023

You're most welcome @RiversideKid!

Let me know if you have any further questions.

Ali

September 19, 2023

@AliH1P Thanks for the suggestions and guidance. I was seeing the issue on pretty much every website I had set up the passkey but I've just generated them again after the update and it appears to be working as expected now, even though the update didn't appear to target issues with passkey usage, only the watchtower issue reported by the OP. I will let you know if I come across any problems again and mention the sites where this occurs (probably in another thread to avoid hijacking this one).

Thank you.

AliH1P
1Password Employee
September 19, 2023

You're most welcome @Ind3X! It's great that everything is working as expected now.

We'll be here to help should you encounter any further issues 👍

Ali

MatthewPackwood
September 19, 2023

It "works" on my Ubuntu, Android and iOS clients and my work Windows 11 (fresh setup). It does not work on my iMac or my personal Windows 11 machine (both have been running / have been updated from previous versions)...