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September 15, 2023
Question

How to see passkey sites in WatchTower?

  • September 15, 2023
  • 37 replies
  • 1643 views

I see that passkeys are now in the production release as of the browser version 2.15 as announced (https://releases.1password.com/b5x/stable/#whats-new). The announcement indicates that we can "start by finding a site that supports passkeys. You can do this by browsing our passkey directory, or by opening Watchtower in 1Password, which now flags all of your existing logins that could be updated with a passkey."

I have the Windows production release of 1password 8.10.15 (current as of today) and the Watchtower does not mention Passkeys. I signed into the web at my.1password.com and my Watchtower also does not mention passkeys. Is there a trick or setting that I am missing?

How do I see passkey supported sites in the Watchtower?


1Password Version: 8.10.15
Extension Version: 2.15.0
OS Version: Windows 11
Browser: Chrome

37 replies

December 30, 2023

I've also just copied your example to see if it was anything to do with the item being imported but that doesn't work either.

ag_mike_d
1Password Employee
January 2, 2024

Hello and Happy New Year, @jayhouse!

Thanks for the reply. I'm sorry you're still seeing troubles here with Watchtower displaying available passkeys in 1Password for Mac.

It look as though you may have encountered a known issue with Watchtower. This seemed to be affecting some users on Windows and Linux devices. Since you mentioned it's happening with 1Password for Mac as well, I'd like to get some additional details over the to the development team. Could you create a diagnostics report from your Mac:
* Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

ref: dev/core/core#26764

January 2, 2024

Hi @ag_mike_d

Thanks for following up. I've created a diagnostic report and submitted it. The returned ID is [#ELK-87995-535]

ag_mike_d
1Password Employee
January 2, 2024

Thanks for your reply, @jayhouse.

The team will be in touch as soon as possible.

ag_mike_d
1Password Employee
January 9, 2024

Hi @jayhouse,

I apologize for missing this reply of the holidays. I appreciate you letting me know this URL is the same you were using and that the reset did not help.

Using this example for Github (https://github.com/) could try creating a new item and copy/paste those details over from the existing imported item? Does this newly created Github item now display the passkey Watchtower banner?

If does, I'd like to ask to follow those same steps of creating a new item for one other imported item. Does this also start displaying the passkey Watchtower banner as expected?

I'm looking forward to your reply.

January 13, 2024

Hi @ag_mike_d

Support directly reached out to me and got me to delete the database from my local rather than resetting via the app. That worked so the Passkey sites are now showing up.

ag_mike_d
1Password Employee
January 15, 2024

Hello @jayhouse - I hope you had a great weekend!

Thanks for your reply and letting me know that deleting the local database did the trick and things are working well with Passkey sites. 👍