Skip to main content
Ownsin
September 13, 2026
Question

I'm getting Windows Hello popups twice in a row to unlock 1password

  • September 13, 2026
  • 4 replies
  • 5 views

Hello, I've recently encountered an issue with 1Password on my PC. Every time I start my computer and open my browser, the 1Password popup appears. I enter my PIN, but the popup reappears, asking for the PIN again. Only after entering it a second time does 1Password unlock. This is extremely frustrating, and I would like to know how to fix it.

Additionally, the popup is now always minimized and doesn't actually appear on screen. I have to click it from the taskbar to interact with it.

 

I would appreciate a suggestion to how to fix these issues.
 

4 replies

1P_Gem
1Password Employee
1P_Gem
1Password Employee
September 15, 2026

Hi ​@Ownsin, thanks for posting!

I’m sorry to hear that you’re having trouble with Windows Hello unlock - both the double prompts and prompts appearing minimised are not expected behaviour.

So our support team can investigate further, I'd like to ask you to reproduce the behaviour, then create and share a diagnostics report from the 1Password desktop app:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to: support@1password.com 

With your email please include:

You’ll receive a reply with a Support ID number. Post that number here. Thanks!

OwnsinAuthor
September 15, 2026

I sent you the email. The support ticket ID is 781645

I forgot to mention the name Ownsin, but I did provide a link to here.

1P_Gem
1Password Employee
1P_Gem
1Password Employee
September 15, 2026

Hi ​@Ownsin, thanks for letting me know! I can confirm that we’ve received your ticket, and a member of the team will look into this further and send you a reply via email as soon as possible.

Terms & ConditionsAccessibility statement

©2026 1Password. All rights reserved.
4711 Yonge St, 10th Floor, Toronto Ontario, M2N 6K8, Canada