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January 16, 2023
Question

"Import directly from LastPass" pg says install desktop app, choose File > Import, no file menu

  • January 16, 2023
  • 36 replies
  • 2133 views

I want to import LastPass data into 1Password.
This https://support.1password.com/import-lastpass/ page says to export a csv file and import it through the web site.

In the process of doing that I came to http://https://my.1password.com/import-download, which says it's better to use the 1Password desktop app and "Import directly from LastPass", among other reasons because that will bring attachments over too, which a csv won't, and because you don't have to save an unencrypted passwords file on your disk.

It says to install the desktop app, and "open and unlock 1Password, then choose File > Import to import from LastPass".
However, there is no File menu in the app, unless I'm being unusually thick.

Can you describe where to find it, what it looks like, send a screen shot, etc?
Are those instructions current and accurate?


1Password Version: 8.9.12
Extension Version: n/a
OS Version: Windows 10 Pro 19045.2486
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=import%20lastpass

36 replies

January 28, 2023

@shhh From what I can see yes.. at least that's what it says

January 28, 2023

Yes, I saw that. Just wondering how reliable it is before someone deletes their LastPass account.

January 28, 2023

Is direct import available on Mac too?

January 28, 2023

Not sure.. However I just tried it and I got an error saying that something went wrong, nothing got imported.

January 28, 2023

Hmmm, ugh.
Don't want to try it myself since I already imported everything.
Anyone else?

January 28, 2023

I think you can import into a different vault, then you can then just remove the "old" vault. (that's assuming you can get it to work that is)

I had 2FA enabled on my LP account, I'm guessing that's what's blocking it

MikeT
1Password Employee
1Password Employee
January 28, 2023

Hi folks,

Thanks for writing in about this new Lastpass import support. We have updated our support article about how this works here: https://support.1password.com/import-lastpass/#import-your-data-using-the-1password-apps

Does the new direct import from LP released on 2023-01-27 to the Windows app include attachments?

Yes, file attachments are fully supported for this new import process.

Does it grab 100% of LP data and map it to 1Password format?

Yes, we now log in to your LastPass account securely to pull data and map the ones we know about into 1Password compatible format while ensuring the rest are imported as Secure Notes, including custom templates which may come with a few unknown fields that we will store in the item. File attachments are fully supported as well.

Right now, for our first version, we support mapping Passwords > Logins, Address > Identities, Bank Account (same), and Payment Cards > Credit cards. The rest will be into Secure Note items.

We are working to improve this by supporting other templates over time as we understand how the original data is stored.

so I won't be reimporting them, especially without dupe checking in 1P.

Deduplication support is something we have on our list for the future and it would help in many situations, not just import like in this scenario.

Is direct import available on Mac too?

Yes, it is available on all desktop platforms with the 1Password 8.9.14 release on macOS, Windows and Linux. We may bring this to our mobile apps as well in time.

However I just tried it and I got an error saying that something went wrong, nothing got imported.

Do you by any chance have any multi-factor authentication turned on? If yes, they'll need to be temporarily turned off for the import process to work.

There is a known limitation where if you use an emoji or any UTF8 character in your items, the import will fail automatically as we can't parse it at the moment. If you could send us your diagnostics or look at your logs (Help Menu > Troubleshooting > Open Logs folder), it should have an error that we could look at and confirm what the issue may be.

I think you can import into a different vault, then you can then just remove the "old" vault. (that's assuming you can get it to work that is)

For this new LastPass import, all folders (including none in LP) will be imported as their own vaults into the account, so something like folder Work and Home will be added as Imported Home and Imported Work vaults.

All items will be tagged as LastPass, so you can potentially undo the import by selecting that tag and archive or delete all tagged items with that.

January 28, 2023

Thanks @MikeT ... yes as I said later I have 2FA added on my LP account

MikeT
1Password Employee
1Password Employee
January 28, 2023

Hi @DickieD,

Sorry, I missed the connection between both posts. How did it go? We'd love to hear your thoughts.

MrC
January 28, 2023

@MikeT

I got these error messages trying the new importer against my free account:

```
INFO 2023-01-28T11:45:42.095 op_executor:invocation_loop(ThreadId(14)) [1P:op-app/src/app/backend/task_handle.rs:45] Starting import task
ERROR 2023-01-28T11:45:43.328 tokio-runtime-worker(ThreadId(1)) [1P:op-import-export/src/importer/last_pass.rs:1726] export failed: failed to extract session id and private key
ERROR 2023-01-28T11:45:43.328 tokio-runtime-worker(ThreadId(1)) [1P:op-app/src/app/backend/import.rs:487] ExternalApiChanged
INFO 2023-01-28T11:45:43.328 op_executor:invocation_loop(ThreadId(14)) [1P:op-app/src/app/backend/task_handle.rs:36] Finished import task

```

My data does contain UTF8 chars.