"Import directly from LastPass" pg says install desktop app, choose File > Import, no file menu

Hi @MrC,

Thanks for that. I haven't seen that error before and will get in touch with our engineering team on what that is. We know that if it detects UTF8 character anywhere, it'll hard fail immediately and return an error message about that like this:

export failed: failed to convert data to UTF8: invalid utf-8 sequence of 1 bytes from index 15

@MikeT

Contact me via PM if you'd like my test account creds if that would help.

Will do, thanks.

@MikeT
I tried again, disabling the 2FA on the account (and also disabling any login restrictions from other countries just in case) and still get the following error


INFO 2023-01-29T14:50:16.452 op_executor:invocation_loop(ThreadId(14)) [1P:op-app\src\app\backend\task_handle.rs:45] Starting import task
ERROR 2023-01-29T14:50:17.631 tokio-runtime-worker(ThreadId(6)) [1P:op-import-export\src\importer\last_pass.rs:1726] export failed: failed to extract session id and private key
ERROR 2023-01-29T14:50:17.632 tokio-runtime-worker(ThreadId(6)) [1P:op-app\src\app\backend\import.rs:487] ExternalApiChanged
INFO 2023-01-29T14:50:17.632 op_executor:invocation_loop(ThreadId(14)) [1P:op-app\src\app\backend\task_handle.rs:36] Finished import task


Hope this helps

Hi @DickieD,

That looks like the same issue as MrC, it may have to do with 1Password detecting UTF8 (something like an emoji character) characters in your data and right now, that's not currently supported in our first version of this feature.

Can you recall if you use emoji or symbols (outside of ASCII) anywhere in your data?

Hi Mike,

I'm a recent subscriber, and I'm trying to import Lasspass data from a Mac using the desktop 1Password app. It is not working, and reviewing the Log per the instructions you posted above, I'm seeing:

ERROR 2023-02-10T12:30:55.252 tokio-runtime-worker(ThreadId(2)) [1P:op-app/src/app/backend/import.rs:487] ExternalApiChanged
INFO 2023-02-10T12:30:55.252 op_executor:invocation_loop(ThreadId(19)) [1P:op-app/src/app/backend/task_handle.rs:36] Finished import task

Is it possible that LastPass has changed their API such that your process is not working?

Additionally, I have tried to import an exported Lastpass_export.csv file (Exported from their toolbar app, as that is the only means by which the export seems to work). It fails as well with:

INFO 2023-02-10T12:44:54.821 op_executor:invocation_loop(ThreadId(19)) [1P:op-app/src/app/backend/task_handle.rs:45] Starting import task
ERROR 2023-02-10T12:44:54.920 tokio-runtime-worker(ThreadId(12)) [1P:op-app/src/app/backend/import.rs:487] UnsupportedExportFormat

The format is pretty vanilla - though I understand that if it doesn't match what your process is expecting, it would fail. Any suggestions?

Thanks!

@geneblandjr

I think the 1Password folks have their hands full with this one.

In the mean time, you can try the lastpass converter in the https://1password.community/discussion/101693/moving-to-1password-from-another-password-manager.

@MrC

Thanks! I was able to use the converter suite to get my passwords converted into a usable format and loaded into 1Password. I ended up using the manual process, and I'm not sure I would expect a non-technical person to be able to get through it - but it certainly works!

Thanks again!
-Gene

@geneblandjr

There are a few steps, to be sure. But thousands have done it.

Excellent! I know the 1Password people are working hard to get their native importer completed, and when that is done, I'll place an advisory notice in the suite's README suggesting attempting to use that first. I'll keep this converter alive, for special customization purposes.

Cheers,
Enjoy 1Password!

Hi,
I have 1Password for Mac 8.10.1 version installed (desktop app).
I want to test the import from LastPass, using the File > Import option, but only for part of the data.
I have not read about such an option, and did not see one in the Import pop-up either:

Is it possible to import only a (small) subset of the data from LP?
Thanks