A

Anonymous

Question

iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]

Forum|Forum|3 years ago
October 24, 2022
171 replies
8517 views

https://1password.community/discussion/comment/676629/#Comment_676629

.

I upgraded my iPad to iPadOS 16.1 today. After I did this, I checked Watchtower. The scores and categories appeared as usual, but when I taped to see details, 1Password crashed back to the iPad home screen. After the crash, 1Password would not restart - it crashed immediately when I attempted to bring up again. Resetting the iPad does not resolve this issue. I can only begin to use 1Password again on my iPad if I uninstall the app and download a fresh copy. I do not experience this on my iPhone, which is running iOS 16.1 too.

1Password Version: 8.9.6
Extension Version: Not Provided
OS Version: iPadOS 16.1
Browser:_ Not Provided

iOS

MrC

I've been getting crashes if I launch 1Password and then immediately hit the Search button in the sidebar. If I select other items first, and then come to Search, it usually works.

I also get the Watchtower crash when I click Show Items.

The crashes were happening for me prior to 16.1 also.

A

Anonymous

I honestly can't say whether the crashes only began for me today. I only discovered them after updating the iPadOS. They may have been happening before, but I didn't discover them because I seldom consult the Watchtower statistics.

ag_mike_d

1Password Alum

Hello @hawkmoth and @MrC,

Thanks both, for reporting this crashing behaviour. I'm sorry to hear of the troubles and would like to investigate further.

Could you please create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/134761/ipados-16-1-watchtower-crash
Your forum username: hawkmoth / MrC

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

ref: dev/core/core#18214

M

more_cowbell

Crashing here too.

ag_mike_d

1Password Alum

I'm sorry to hear you are also experiencing troubles, @more_cowbell.

Could you send a diagnostics report to us at support+forum@1password.com and include the details below?
* A link to this thread: https://1password.community/discussion/comment/662097/#Comment_662097
* Your forum username: more_cowbell

Then add the Support ID number in reply here once received.

A

Anonymous

Same here…

Support ID: [#UNB-24977-583]

1P_Dave

1Password Employee

@mscx

Thank you for the Support ID. One of my colleagues will take a look at the diagnostics report and respond as soon as possible. Thank you for your patience. 🙂

ref: UNB-24977-583

A

Anonymous

BitBot must be taking it easy today. Took a couple of hours for this to show up.

Support ID: [#IBT-89792-372]

ag_mike_d

1Password Alum

Thanks, @hawkmoth. It looks like we've got you!

ref: IBT-89792-372

A

Anonymous

Same here

Show more replies

Sending Diagnostics Reports (iOS)

Sign up

1Password employees: Sign in with SSO

Login to the community

1Password employees: Sign in with SSO