Skip to main content
November 16, 2021
Question

iPassword 8 - error signing in when using proxy

  • November 16, 2021
  • 48 replies
  • 1691 views

I have a required local proxy security software (including SSL) on some of my systems for work, I've found there seems to be a problem with version 8. I can't sign in, it just gives a sign-in error, but if I look in the logs I'm getting some kind of HTTP error. With an identical system version 7, even the betas, work perfectly.

I can't exclude applications from it but I can exclude URLs if necessary.

These are the relevent log entries - If I try multiple times they just repeat each attempt.

WARN 2021-11-16T09:32:02.737 tokio-runtime-worker(ThreadId(5)) [1P:op-db-queue\src\operations.rs:1195] operation transaction #tx#7(set_object_bytes) took more than 100 ms (128 ms)
INFO 2021-11-16T09:32:07.473 tokio-runtime-worker(ThreadId(8)) [1P:foundation\op-windows\src\windows\network\proxy.rs:127] network proxies discovered: 1
INFO 2021-11-16T09:32:07.923 tokio-runtime-worker(ThreadId(8)) [1P:foundation\op-windows\src\windows\network\proxy.rs:220] proxy connected successfully
INFO 2021-11-16T09:32:07.923 tokio-runtime-worker(ThreadId(3)) [1P:foundation\op-proxy\src\lib.rs:150] selected HTTP proxy to use
ERROR 2021-11-16T09:32:08.118 tokio-runtime-worker(ThreadId(5)) [1P:op-app\src\app\backend\signin.rs:304] error signing in from data layer: UnableToCreateClient(HttpError(IoError(IoError(error sending request))))
ERROR 2021-11-16T09:32:08.118 tokio-runtime-worker(ThreadId(5)) [1P:C:\builds\dev\core\core\op-signin\src\lib.rs:421] error signing in from data layer: other error
ERROR 2021-11-16T09:32:08.118 tokio-runtime-worker(ThreadId(5)) [1P:C:\builds\dev\core\core\op-ui\src\signin\handlers.rs:363] Error signing in: other error


1Password Version: 8.04 (from logs)
Extension Version: 2.1.4
OS Version: Windows 10 x64

48 replies

MikeT
1Password Employee
December 8, 2021

Hi folks,

Your security setup may actually block the updates from showing up. Please download the latest nightly from here: https://downloads.1password.com/win/1PasswordSetup-latest.NIGHTLY.exe

dteare
1Password Employee
December 8, 2021

Ah! Great point, Mike. Thank you for clarifying. ❤️

++dave;

December 9, 2021

Hi,
This error may have a different origin, but in case it helps, I tried it in my work environment, and it didn't work for me, just like the production version.
Version 80500042 NIGHTLY running on Windows 7 x64 Enterprise SP1.
I have attached the three log files as a screenshot and the last log file as text.

1Password_r00002.log:
INFO 2021-12-09T08:14:14.315 ThreadId(7) [client:typescript] Client starting.
INFO 2021-12-09T08:14:14.360 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging\op-native-core-integration\src\lib.rs:238] Mute native core integration is waiting for Shared Lock State to be enabled
INFO 2021-12-09T08:14:14.360 ThreadId(7) [1P:op-localization\src\lib.rs:185] system locale detected as 'es-ES'
INFO 2021-12-09T08:14:14.361 ThreadId(7) [1P:op-localization\src\lib.rs:211] selected translations for ES_ES based on detected locale es-ES
INFO 2021-12-09T08:14:14.361 ThreadId(7) [status:op-app\src\app.rs:306] App::new(1Password for Windows/80500042 (ES_ES), C:\Users\29159392s\AppData\Local\1Password\1password.sqlite)
INFO 2021-12-09T08:14:14.362 ThreadId(7) [1P:op-db\src\db.rs:94] Starting DB at version: 23
ERROR 2021-12-09T08:14:46.751 tokio-runtime-worker(ThreadId(5)) [1P:op-app\src\app\backend\updater.rs:177] AppUpdates(Http(IoError(IoError(error sending request))))

Best regards.

January 5, 2022

Is this still just available in the nightly build, or is it live yet?

Jack_P_1P
1Password Employee
January 5, 2022

Hi @jkane001:

The improved SSL/TLS interception support is now in the beta channel as well. If you're looking to download the beta directly, it can be obtained from this link: https://downloads.1password.com/win/1PasswordSetup-latest.BETA.exe

Let me know how that goes!

Jack

January 5, 2022

Looks like it works! Thanks!

Jack_P_1P
1Password Employee
January 6, 2022

Glad to hear that did it for you @jkane001! :smile:

MikeT
1Password Employee
January 11, 2022

Hi @VCarmona,

Can you confirm that you're still having this issue with the latest nightly/beta builds, which is at 8.5.0-87?

If yes, can you email us your diagnostics report? Here's how:

  1. Open 1Password and then its settings
  2. Select the Advanced tab and select Send Diagnostics.

Attach the diagnostics to an email message addressed to support+windows@1password.com.

In your email, please also include:

Please do not post your diagnostic report to the forum.

You'll get an email from our automatic reply from BitBot. It'll include a support ID, please include it in your next reply here, so we can look for the email.

January 12, 2022

Hi MikeT,
I sended diagnostic report but waiting for automatic reply from BitBot.
Thanks!

1P_Gem
1Password Employee
January 12, 2022

Hi @VCarmona! Just to let you know, we've received your email and will continue the conversation over there :) ref: IAF-22913-952