iPassword 8 - error signing in when using proxy

Glad I stumbled upon this thread. Having the exact same issue, and updating to the Beta release seems to have solved the issue!

Glad to hear switching to the beta sorted it out for you @cbini87! :smile:

I attempted to run 1Password 8 on an unsupported version of Windows (W7 64 bits). 1Password 8 requires a 64-bit version of Windows 10.
How embarrassing! Sorry for your time and thank you very much for your kind explanation @1P_Gem.

Hi @VCarmona, thank you for letting us know - and for sharing that @1P_Gem was able to clear up what was going on there. 👍

him just wondered if this was generally available now in the windows version?

Hi @rorton 👋. We've implemented a few rounds of fixes related to this.

WIth release 8.5, on Feb 7, our developers fixed this issue for the majority of folks who had been encountering it (and as is typical of our approach, the fix was present in Beta versions before this date).

https://releases.1password.com/windows/8.5/

And this is likely to work for you as well!

There is still a smaller number of customers who may encounter issues with their custom network setups (which may include a proxy). We are working one-on-one with with people when this issue comes up, so that we can understand the more specific circumstances that lead to this, and provide solutions for this in future updates.

I'd suggest giving 1Password 8 a try - and if there's anything you need help, we'll be here and happy to help. I hope this is helpful!

thank you :) I have since installed, and its working well now in Windows in v8 :)

Hey, excellent @rorton! Great to know that things are working well for you, and this is another valuable data point for us as well about how the fixes are doing. Thank you for letting us know!

Hello,
Testing also this with release 8.6, I'm still not able to connect using our corporate proxy that need authentification:
INFO 2022-03-21T09:25:17.443 tokio-runtime-worker(ThreadId(6)) [status:op-app\src\app\backend\updater.rs:204] No Production updates found for 80600076
INFO 2022-03-21T09:25:59.903 tokio-runtime-worker(ThreadId(20)) [1P:foundation\op-windows\src\windows\network\proxy.rs:127] network proxies discovered: 1
INFO 2022-03-21T09:26:00.130 tokio-runtime-worker(ThreadId(20)) [1P:foundation\op-windows\src\windows\network\proxy.rs:220] proxy connected successfully
INFO 2022-03-21T09:26:00.130 tokio-runtime-worker(ThreadId(13)) [1P:foundation\op-proxy\src\lib.rs:150] selected HTTP proxy to use
ERROR 2022-03-21T09:26:00.183 tokio-runtime-worker(ThreadId(6)) [1P:op-app\src\app\backend\signin.rs:320] error signing in from data layer: UnableToCreateClient(HttpError(/rustc/c8dfcfe046a7680554bf4eb612bad840e7631c4b\library\core\src\result.rs:1897, IoError(IoError(connect error))))
ERROR 2022-03-21T09:26:00.184 tokio-runtime-worker(ThreadId(6)) [1P:C:\builds\dev\core\core\op-signin\src\lib.rs:435] error signing in from data layer: other error
ERROR 2022-03-21T09:26:00.184 tokio-runtime-worker(ThreadId(6)) [1P:C:\builds\dev\core\core\ui\op-signin-ui\src\handlers.rs:587] Error signing in: other error

It seems that the client is able to check if a higher version is available but not to connect to the account.
As stated by others above, it was working correctly in release 7.9 giving all the configuration in the proxy settings tab.

Hi @Olsnonyme, sorry to learn you've encountered this. You're correct that these logs seem to point to a proxy issue too.

Could you send us a brief email at support+windows@1Password.com? Over there, we can discuss the specifics of your network setup, which will allow me to loop in our development team as well to make sure we fully understand the issue that's arising in the context of your proxy configuration and what we can do to help. Be sure to include a link to this discussion so we know it's you and can take things the next step. 👍

Thanks - I'll keep an eye out for your message!