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A
Anonymous
November 16, 2021
Question

iPassword 8 - error signing in when using proxy

  • November 16, 2021
  • 48 replies
  • 1691 views

I have a required local proxy security software (including SSL) on some of my systems for work, I've found there seems to be a problem with version 8. I can't sign in, it just gives a sign-in error, but if I look in the logs I'm getting some kind of HTTP error. With an identical system version 7, even the betas, work perfectly.

I can't exclude applications from it but I can exclude URLs if necessary.

These are the relevent log entries - If I try multiple times they just repeat each attempt.

WARN 2021-11-16T09:32:02.737 tokio-runtime-worker(ThreadId(5)) [1P:op-db-queue\src\operations.rs:1195] operation transaction #tx#7(set_object_bytes) took more than 100 ms (128 ms)
INFO 2021-11-16T09:32:07.473 tokio-runtime-worker(ThreadId(8)) [1P:foundation\op-windows\src\windows\network\proxy.rs:127] network proxies discovered: 1
INFO 2021-11-16T09:32:07.923 tokio-runtime-worker(ThreadId(8)) [1P:foundation\op-windows\src\windows\network\proxy.rs:220] proxy connected successfully
INFO 2021-11-16T09:32:07.923 tokio-runtime-worker(ThreadId(3)) [1P:foundation\op-proxy\src\lib.rs:150] selected HTTP proxy to use
ERROR 2021-11-16T09:32:08.118 tokio-runtime-worker(ThreadId(5)) [1P:op-app\src\app\backend\signin.rs:304] error signing in from data layer: UnableToCreateClient(HttpError(IoError(IoError(error sending request))))
ERROR 2021-11-16T09:32:08.118 tokio-runtime-worker(ThreadId(5)) [1P:C:\builds\dev\core\core\op-signin\src\lib.rs:421] error signing in from data layer: other error
ERROR 2021-11-16T09:32:08.118 tokio-runtime-worker(ThreadId(5)) [1P:C:\builds\dev\core\core\op-ui\src\signin\handlers.rs:363] Error signing in: other error

1Password Version: 8.04 (from logs)
Extension Version: 2.1.4
OS Version: Windows 10 x64

48 replies

Show previous replies
A
Anonymous
June 22, 2022

I have the same issue. 1Password 8 is not using the system's proxy settings. I am on 1Password for Mac 8.7.1. Did not have this issue with 1Password 7.

ag_mike_d
ag_mike_d
1Password Employee
June 24, 2022

Hello @MichaelA, please excuse the delay in response and sorry to hear of the problems you've been experiencing with your system's proxy setting and 1Password8 on Mac.

You've reached reached the Windows forums but we have had a few cases reported and I would like to direct you to email us at support+forum@1password.com so we can get some additional details to help investigate. Please do not post these details in the forums:
1. Open 1Password and attempt to sign in to your 1Password account again. This should fail as it has.
2. In Terminal, run export OP_UNREDACT_LOGS=1
3. Run /Applications/1Password.app/Contents/MacOS/1Password
4. Select the vertical ellipsis (⋮) on the sign in screen after you have attempted the sign in, to open the settings menu and generate diagnostics report.

Can you also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!

ref: dev/core/core#15728

A
Anonymous
August 10, 2022

Hello all,

I'm trying 1Password 8.8.0 also behind a corporate proxy and I'm getting a "We weren't able to sign in to your account. Maybe there's a typo? Check your sign-in details and try again.". However, 1Password 7 works fine. This is also an M1 MacBook Pro, so not sure if the Mac and/or ARM version is different. Thanks in advance!

ag_mike_d
ag_mike_d
1Password Employee
August 10, 2022

Hello @amaltson,

Thanks for your message and sorry to hear of the troubles you've been experiencing when trying to sign in with 1Password 8.

I've included the instructions again here and ask if you could send a diagnostics report to us at support+forum@1password.com so we can take a look. Please do not post these details in the forums:

  1. Open 1Password and attempt to sign in to your 1Password account again. This should fail as it has.
  2. In Terminal, run export OP_UNREDACT_LOGS=1
  3. Run /Applications/1Password.app/Contents/MacOS/1Password
  4. Select the vertical ellipsis (⋮) on the sign in screen after you have attempted the sign in, to open the settings menu and generate diagnostics report.

Can you also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

Thanks!

ref: dev/core/core#15728

A
Anonymous
December 15, 2022

Was this ever resolved? I still have this issue with my account.

ag_mike_d
ag_mike_d
1Password Employee
December 16, 2022

Hi @dh4,

Work had continued through 2022 with regard to sign in issues and the use of proxies with 1Password 8. I'm sorry to hear you're still seeing issues. We'd like to investigate further and ask if you could create a diagnostics report from the device causing you troubles:

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

A
Anonymous
May 17, 2023

As of NIGHTLY channel release 1Password for Mac 8.10.7 (81007019) this is now fixed for me.

I use automatic proxy configuration using PAC file URL within the system settings.

In the log files, I now see "selected HTTP proxy to use" rather than "skipping proxy returned by PAC since we couldn't connect to it"

1P_Gem
1P_Gem
1Password Employee
May 17, 2023

Hi @mxw! It's great to hear that the latest Nightly release has gotten things working for you on Mac - thanks for letting us know! 😄

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