Issue with iPadOS 17.6.1 and 1Password Extension on Safari

@dhch94, @ianbaldwin, and @fstorch

Thank you all for sending in the diagnostics reports. It looks like our development team doesn't require any more reports for the moment and a fix is being worked on. Hopefully it is released soon.

For the time being, I recommend folks that are seeing this issue use iOS Password AutoFill to fill and save logins from 1Password instead of using the web extension:

• Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

Keep an eye on this thread for updates.

-Dave

ref: ULT-39818-943
ref: LDP-28562-674

The force close Safari doesn’t work for me on two iPhone and two iPads. I tried it and it worked when I opened Safari. However, after I closed Safari again, 1password extension didn’t work. I had to use manage extension from tab and toggle 1password off and on. It doesn’t seem to work if you close safari. If you leave safari open in background then it’s okay

FWIW, I regularly force-quit Safari to work around a bug where it stops saving files properly. It leaves 0% .download files in my iCloud Downloads, and the fully-downloaded files in the Safari Downloads list lack the spyglass icon, but can be dragged and dropped, or (after Safari relaunch) viewed and Share > Save to Files. I think I’ve sometimes seen it throw errors about issues communicating with an internal helper app. Sometimes copy-paste from Safari will also break till relaunch. So this leads to me randomly killing it when it acts up, and then this issue kicks in on the 1P side.

Glad to find the workarounds shared in this thread. The in-Safari Manage Extensions one is pretty quick to execute.

@George47 and @jeremywsherman

Thank you for the reports. Our developers are working on a fix and hope to release it as soon as possible. For the time being, I recommend using Password AutoFill to save and fill your logins instead of the extension: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

-Dave

@Darkwing1167

Thank you for posting the Support ID. I see that one of my colleagues has already sent you a reply. 🙂

-Dave

Hello!

I’m having an issue with 1Password Safari extension on iPad. The extension stops working very frequently. I have to open the extensions menu in Safari and disable then re-enable the 1Password extension to get it to work. Then it stops working again after a while.

1Password Version: 8.10.38
Extension Version: 2.26.1
OS Version: iPadOS 17.6.1
Browser: Safari

@yassin

I'm sorry that 1Password for Safari isn't working properly on your iPad. This is a known issue that our development team is currently working on a fix for.

For the time being, as a workaround, you can use Password AutoFill to save and fill your logins instead of the extension: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad

-Dave

@1P_Dave Thanks for the reply. Any ETA for when this issue is going to be resolved?

@yassin

I don't have an ETA that I can provide. Our developers are actively testing a fix and hope to release it as soon as possible.

-Dave

I’m having the same issue and I ONLY force close Safari if I have some type of issue…which is with !Password more than anything else.

Getting tired of issue after issue with 1Password. It didn’t use to be like this. Not sure I’m going to renew this fall.