Question

Issue with iPadOS 17.6.1 and 1Password Extension on Safari

Forum|Forum|1 year ago
August 13, 2024
51 replies
2650 views

This is occurring on my iPad Air 2024 with M2 Processor after updating to 17.6.1 and 1Password for iPadOS was updated to 8.10.38 via the automatic app updates on iOS.

I do not know which update took place first but my issue occurred after the update of of both 1Password and iPadOS in the last 2-3 days prior to todays date of 8/13/24.

1) The problem has to do with the 1password extension icon not responding in Safari

2) If I disable and enable 1password extension using Safari extension settings, the 1password extension will work 1 time and ONLY 1 time, failing after that.

3) I believe this is happening too on the iPhone at 17.6.1 also but I did not extensively test as much as I did on the iPad.

4) I initially called Apple, they signed on to my iPad, and concurred this is an issue but not necessarily an Apple issue. They could apparently tell remotely that the press on the 1password icon was occurring and was recognized.

5) I use Raindrop.io also as an Extension in Safari, and this issue Does Not affect the Raindrop.io extension, so the problem seems to be centered around 1password.

6) I use the 1Password Safari extension probably 30-40 times a day, so I detected this immediately.

Any others seeing this issue?

1Password Version: 8.10.38
Extension Version: 8.10.38
OS Version: iPadOS 17.6.1
Browser: Safari

iOS

Show previous replies

W

WorldIRC

I use 1Password specifically because of its iOS Safari Extension. Hoping this is solved soon.

1P_Dave

1Password Employee

I'm sorry again for the frustration to everyone affected by the issue. Our developers are hoping to release a fix as soon as testing is completed to ensure that the fix won't introduce other issues.

-Dave

A

AgingKeeper

I am having the same issue and the AutoFill work around doesn’t work properly. For example I was attempting to order food using the toastab.com website from Safari on my iPad and the Autofill window did not appear and the magic “key” icon was not visible. At that time the Safari extension was also not working. I’ve had, what feels to me, to be significant number of occurrences where the extension doesn’t work in this manner and it has been happening for a while. This also holds true for the Autofill feature. Since it was “added” it seems that most of the apps where I need to use the “key” icon to get to 1PW no longer show this icon. Not sure if this is 1PW or iPadOS but it is quite frustrating.

Tcheuck

@1p_jac @1P_Dave Works for me, thanks!

S

shaun3000

Seems to be working

1P_Dave

1Password Employee

Hello folks,

Thank you all for your patience. We recently released a new update to 1Password for Safari on iOS where we're fixed an issue where you’d have to turn the extension off and on again. If you haven't updated yet then follow the steps in this guide: