Issues with 1Password with Profiles in Safari

@1P_Dave My support ID is #KJC-42732-439. Thanks for the follow up. I'm more than happy to help get to bottom of this.

@sam_doran

Thank you for posting the Support ID! Your logs are with the correct team and one of my colleagues will be reaching out to you via email soon.

-Dave

Same issue here - Ticket #UVV-95792-244

I have the same issue here and it's beyond annoying. 1Password only works with one profile at a time. If you have two browser sessions going simultaneously you need to disable and reenable the extension to get it to work with the other profile you're using. PLEASE FIX THIS ALREADY!!

Hey @jwein,

I'm sorry for the delay in getting back to you and the trouble you are experiencing with 1Password for Safari. Could you send over the details as requested by Evon above so we can take a closer look at what's going wrong?

Thank you!

I can see that 1password knows that it does not work in safari profiles and has not for some time. Does anyone know what the timeline is for a fix, because I am about ready to defect to another password manager, as this problem renders 1password unusable in safari if you have profiles.

1Password Version: 8.10.28
Extension Version: 2.21.0
OS Version: mac
Browser: safari 17.2.1

Hey @arloguthrie,

Thanks for reaching out. I'm sorry to hear that you're having issues with 1Password for Safari when using profiles.

To start, I can confirm that our development team is aware of and looking into a few issues that are related to profiles in Safari. Would you mind sharing a bit more information about the issue you're seeing here? Please provide as much detail as possible, including replication steps, so I can more accurately determine what you're running into and what our next steps should be.

Thanks in advance. I look forward to hearing back from you.

-Jon

ref: dev/core/core#28250

It's just the same issue that everyone else is having, that 1password stops working in secondary profiles. It wont open. It wont fill in passwords. But you already know this. My question is when are you going to fix it, because it renders your software useless to anyone using profiles in safari, and if you dont think you can give me a rough estimate of when you think you'll fix it, then I will sadly have to go and find another password manager!

Your developers have apparently been looking at this for some time. Perhaps it is not something you can fix, in which case please let me know so we dont waste time!

@arloguthrie

Thanks for the reply. There are a few different known issues surrounding 1Password and Safari profiles, some of which have similar symptoms, and our developers are working to get those fixed. I'm not able to provide an ETA on when a fix will be available.

I can let our development team know that you're running into the issue, and provide you with workarounds if any exist, but I'll need to know which specific issue you're running into. I'd like to ask you to send in a console log the next time that the issue occurs so that I can look into this further:

• Save a console log for 1Password in your browser

Attach the file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/145098/1password-for-safari-and-profiles
• Your forum username: arloguthrie
• Please do not post the console log to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave