Kaiser login totally broken

Hi ​@tylercal,

Thanks for writing in about the issue you’re experiencing! To confirm, does the issue only occur when the 1Password extension is enabled?

In the meantime, to help us investigate I’d like to ask that you collect the page structure, as well as a diagnostics report from 1Password in your browser, and send them to the team over email. To collect the page structure, you can right click the 1Password icon in your browser’s toolbar and select Help > Collect page structure.

To generate the diagnostics report, you can follow the steps in the article below:

• https://support.1password.com/diagnostics/?mac#in-the-1password-browser-extension

Once you have those, attach them to an email to support@1Password.com. In the email, include the following: 

• A link to this thread: https://www.1password.community/1password-at-home-31/kaiser-login-totally-broken-25903
• Your forum username: tylercal

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here, and I’ll make sure it makes it to the right team.

Lastly, I noticed that the screen recording you posted included some item details that you may not have intended to share publicly. To protect your privacy, I removed the link from the community post. Feel free to include the recording in your email to our support team as well.

Looking at the extension’s errors (from Chrome’s ext page)

[Messaging] Exception while handling request <remove-inline-button>: <redacted>

background/background.js:8 (anonymous function)

Did some more investigation, the problem appears to have been a bad cookie that was forcing the page to reload over and over. A clearing of the cookies for that page fixed the issue. Sorry for the false alarm.