Mac app's window closes after being minimized

Hi @smallcheese 👋

That sounds really irritating! I'm sorry you're having to deal with that. I did a little poking around and haven't seen other reports of this on the 8.11.16, so I'd like to ask you to create a diagnostics report from 1Password and send it in.

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

• A link to this thread
• Your forum username

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

FYI for future viewers - Ticket ID DAW-82329-397

Support confirmed that they have had reports of issues where the app is closing both with customers who have hidden the app via Cmd+H, and when recovering from sleep.

In my case it appears most prevalent at the moment when recovering from sleep.

No timescale for a fix, or bug ID.

Is there an update on this yet? It was acknowledged eight months ago and continues to be a pain multiple times a day. 

Thank you

+1 for needing a fix for this issue, it’s really annoying. 

my 1password (1Password for Mac 8.12.44 (81244033)) keep closing seconds after opening. I’m on osx 27.2.  This is incredibly frustrating and yet this thread has been marked “Solved.”  Please update status of a fix for this bug.

​@gmcnc2025 

As shared by the original poster, our team is aware of an issue where 1Password’s main window can be closed unexpectedly if you minimize or hide 1Password and then sleep your Mac. This is intentional and helps protect privacy and security, since the system may cache the window while it is hidden and unlocked. Our development team is looking into what macOS APIs are available to improve this behaviour in the future without compromising security and privacy. 

For the time being, I would recommend making sure that 1Password’s menu bar icon is enabled (1Password > Settings > General) so that even if the main window is closed, 1Password will continue to run in the background. Then you can use the Show 1Password shortcut to re-open the main window: 1Password keyboard shortcuts

I’ll update this thread if there’s any news to share about this, or an improvement to test in a beta version of 1Password for Mac. I’m sorry for the inconvenience. 

-Dave

Absolutely fascinating that I see this thread updated mere minutes ago. I speculatively logged in here to check on the progress of this to see if there are any updates, as this continues to be an issue on my personal Mac.

I don’t minimise the app ever, if we’re talking about hitting the yellow minus thingy in MacOS, I only ever Cmd+H to hide apps, including 1Password. I don’t know if this is included in the “minimise” profile you’re referring to ​@1P_Dave.

I don’t minimize or hide the main window.  When I open 1password, I navigate to the login I’m looking for.  Literally 10 seconds after I open and login to the 1Password app (I’ve measured the time several time), it closes by itself.  I’ve check the settings and I have it set to lock after an hour of begin open.  I note also that the 1Password Safari Extension won’t open because it sees that 1Password App is locked.  Ten seconds the App stays open, and for me this has nothing to do with hiding the app window.

Thanks Dave - you’re correct I’m having the issue in that other thread. I’ll check that out. Thanks for the redirect.