Mac - See 1Password but click to unlock doesn't work

Hi @StanPHL!

Can you please try quitting 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch 1Password?

Hi Ag_Ana,

That did the trick. I specifically quit every application and then shut down the Mac M1. Then started up and loaded up my applications. It worked like it used to. I know for Windows which we use in work you always 'reboot' the PC but I haven't had to think that way on a Mac in so long, I forgot. Thanks, stan

On behalf of Ana, you're very welcome @StanPHL! :smile:

Hi-This solution works for me which is great! But I have had to do this twice now in the last couple of weeks... I didn't have this issue before but lately, yes. I am still running Big Sur on my M1 Mac, Safari 15.0.

@mrstucci:

What version of the 1Password app is this happening with?

7.9

@mrstucci:

Thank you for the confirmation. I think our developers are aware of this unlock behavior in certain cases, so hopefully they will be able to address this soon :+1:

That would be GREAT! Thanks!

You are very welcome :)

I had a similar problem. I deleted 1Password, rebooted and then reinstalled and it seems to be working now. Previously I was always getting a request to unlock 1Password which was doing nothing.