[macOS] 1Password automatically locks after 5-10 seconds

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For me, the macOS 1Password app (not the extension in the browser) automatically locks after 10 seconds of being unlocked - even though under the password (to unlock 1Password) it says “1Password locked after 10 minutes of activity”.

I’m running macOS Golden Gate 27.2, and 1Password for Mac 8.12.42.

Even when (after unlocking) I immediately go to 1Password settings to see/change any options, the 1Password app automatically locks - and the settings window disappears.

Fortunately, the 1Password extension in Safari stays open, so I can copy the password from there (for doing things with different macOS apps that require a password). However, I don’t have access to my Favorites, cannot create a backup .1PUX file quickly enough, and other tasks where the browser extension isn’t appropriate.

macOS

Pinned Reply By 1P_Dave

Hello folks,

I’m sorry that 1Password is locking unexpectedly on your Mac. We’ve received reports of this behavior from a subset of customers, and our development team is currently investigating.

In the meantime, setting Auto-Lock to “Never” is the best available workaround:

Open and unlock 1Password for Mac.
Click 1Password next to the Apple logo in the menu bar.
Select Settings.
Click Security.
Set Lock after the device is idle for to Never.

This is only a temporary workaround, not a permanent solution. We’ll continue investigating the issue and work to resolve it as soon as possible.

-Dave

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1P_DavePinned

1Password Employee

Hello folks,

I’m sorry that 1Password is locking unexpectedly on your Mac. We’ve received reports of this behavior from a subset of customers, and our development team is currently investigating.

In the meantime, setting Auto-Lock to “Never” is the best available workaround:

Open and unlock 1Password for Mac.
Click 1Password next to the Apple logo in the menu bar.
Select Settings.
Click Security.
Set Lock after the device is idle for to Never.

This is only a temporary workaround, not a permanent solution. We’ll continue investigating the issue and work to resolve it as soon as possible.

-Dave

M

macclinic

Hi Dave, this temporary workaround is not working. The 1Password automatically locks after 10 seconds with “Set Lock after the device is idle for to Never.” (macOS 27.2.1, MacBook Pro M6, 1Password for Mac 8.12.44 (81244033)

1P_Dave

1Password Employee

@macclinic

Your screenshot shows that you have “Lock after the device is idle for” set to 15 minutes, can you set this to “Never”:

-Dave

V

vitosartori

@1P_Dave Is this the same bug that was reported back in Jan 2024?
Just got a new Mac, out of its box, started it up, it updated itself to 27.2, and then I installed 1Password. Same issue and I’m not using screen sharing.

macOS Golden Gate 27.2 (26B123), 1Password for Mac 8.12.44 (81244033), Production release channel.

No third-party apps, the only third-party app on this machine is literally 1Password.

Keyboard is connected via USB-C (a Keychron K3), Magic Trackpad 2 over Bluetooth, and the Cinema Display on a Mac Studio.

PS: Disabling auto-lock is not the kind of posture I expected from my password manager. This is really frustrating.

1P_Dave

1Password Employee

@vitosartori

Thank you for sharing those details! I’ve passed them along to our development team.

This is a new issue that we’re currently investigating and does not appear to be related to the existing older issue which is tied to high-performance screen sharing. So far, it appears to affect only users running macOS 27.2, and we received the first report at the end of October. Our team is actively investigating and I hope to have more information to share soon.

-Dave

PBAdams

This started happening to me this morning.

1Password for Mac 8.12.44 (81244033)
1Password browser extension version 8.12.44.33 (81244033, on STABLE channel)

I have been on macOS 27.2 since October 27

B

beachdude99

Same issue with same OS and 1P versions - quick fix - Settings → Security → Auto-lock → Lock after the device is idle for: NEVER. This seems to fix the problem on Mac OS 27.2 for me. Funny. I have multiple macs running 27.2, NOT all of them have this issue. Am running Brave on all of them, and have screen sharing enabled but not being used.

R

rsbae

This is also happening to me.
Golden Gate 27.2, 1Password for Mac 8.12.44 (81244033)

For now, I’ve set the “Lock after the device is idle for:” to Never.
Hope this gets sorted out soon.

C

Chetfan

Same problem here, but only on my iMac M1, not on my MacBook Air M2.

Software configuration:

Same version of 1Password on both Macs: 1Password for Mac 8.12.44 (81244033)
Same macOS version: macOS 27.2 (26B123)

iMac M1 hardware and peripherals:

Apple extended keyboard with Touch ID
Apple Magic Mouse
External display connected to the iMac (Asus PA27JVC)
External SSD connected to the iMac and used for Time Machine backups

What happens:

1Password automatically locks after just a few seconds, even though the auto-lock timeout is set to 60 minutes.
This affects both the 1Password desktop app and the browser extension.
Touch ID also intermittently stops working. 1Password displays the message: "Touch ID sensor is currently unavailable."
When this happens, Touch ID also stops working to unlock macOS itself, although my fingerprint is still registered and Touch ID is enabled in System Settings.
Restarting the iMac temporarily resolves the problem. After the last restart, everything worked normally for several days, but the problems eventually returned.

Troubleshooting already performed:

I completely quit AnyDesk and tested again. The problem persisted.
I also disabled macOS Screen Sharing and tested again. The problem persisted.

Therefore, the issue does not appear to be caused by remote access or screen-sharing software.

Interestingly, I have none of these problems on my MacBook Air M2, despite running exactly the same versions of macOS and 1Password.

Has anyone experienced this combination of unexpected auto-locking and intermittent Touch ID unavailability on an iMac M1? Any suggestions would be appreciated.

J

jonnybradley

Same, macOS 27.2.1, 1Password for Mac 8.12.44 (81244033)

B

blawr4663

I recently updated to MacOS 27 and 1Password now auto locks after a few seconds. The only way around it is to change the settings to “Never” but then it also does not require a password to open, which defeats the purpose.

F

fremoo

Just upgraded to new iMac from Time Machine Backup. Just about everything went OK. Been a Mac/1Password user for years. If I go to 1Password Settings, without signing in, autolock is set at 10 mintues. But if I unlock 1Password with password it logs me out in about 5 seconds. Work fine on my older iMac but not new one. Restored new iMac from Time Machine backup. A glitch somewhere. Any ideas what is causing this. Never had issue before.

1P_Dave

1Password Employee

@fremoo, @blawr4663, @jonnybradley, @Chetfan, @rsbae, @beachdude99, @PBAdams

I’m sorry for the disruption. Our development team is actively investigating, please see my post here for details and a workaround until the issue is fixed.

-Dave

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